Shannon Doughney Allen
Palm Beach Gardens
Summary
Dynamic Operations Manager with expertise in strategic planning, employee relations, and conflict resolution. Proven ability to enhance team performance and streamline processes, ensuring projects meet deadlines and quality standards.
Results-driven Operations Manager with expertise in project management, employee relations, and strategic planning. Proven ability to enhance team performance and streamline processes, driving significant improvements in project delivery and compliance.
I possess the ability to work in a fast paced environment with demanding deadlines by using forward thinking leadership capabilities and the ability to see the bigger picture & end goal. I have the ability to multitask and keep calm under pressure while I utilize hand on leadership to engage with my team, mentor, coach & motivate them to improve productivity & quality of work.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
The Decorators Unlimited
Palm Beach Gardens, FL
01.2021 - Current
- Human Resource responsibilities of running a staff of 85+ employees over several departments.
- Create all job descriptions & run all ads for new hires. Review resumes, complete all phone and in person interviews, along with all follow up duties required for new hires such as drafting and sending all offer letters, reference checks, pre employment drug screening, background checks, sending & reviewing practicums, E-Verify, etc.
- Develop and implement company Policies & Procedures. Ensure employees compliance with company procedures, while giving support & evaluating staff in their day to day performance of their jobs in order to perform annual reviews.
- Conduct all annual reviews, approve increases or set up Performance Improvement Plans for employees for retraining purposes, and handle all terminations or resignations.
- Set up and run all annual Open Enrollment health insurance meetings, manage all employees onboarding enrollments & terminations. (Health, Dental, Vision, STD, LTD, Vision, Life, AFLAC, COBRA)
- Project Manage all elevated client issues on job sites. Handle all vendors & trades to a action plan in order to finalize and complete projects on timelines to meet install deadlines for inspections and final installations.
- Developed and implemented training programs for new team members, improving onboarding experience.
- Conduct weekly/monthly/annual safety meetings & retraining with Warehouse & Construction Division employees. (Fork Lift certifications, safety practices, driver training, AED/CPR, etc.) Oversee daily operations, ensuring compliance with safety and quality standards across all projects.
- Coordinated cross-functional teams to optimize workflow and reduce project delivery times.
- Research, vet & meet up with subcontractors to be set up as new vendors.
- Organize and set up Lunch & Learns with vendors to train staff weekly on products& services. (Every Tuesday, Wednesday, Thursday)
- Notarize all Release of Leans and oversee vendor check pick up.
Duck Deli Brand Specialist & Marketing Manager
Cheney Brothers Inc.
Riviera Beach, FL
04.2013 - 03.2019
- Oversaw all marketing & product sales, revenue, and tracking of company sales representatives.
- Designed Trade Show booth and coordinated all electrical, fire, equipment, and marketing for show.
- Coordinated 20+ brands and vendors for all products related to Duck Deli over 200 item in the product line.
- Handle all customer, samples, marketing, relations, and customer satisfaction of everything Duck Deli.
Property Management
Marienr's Key on the Intracoastal
North Palm Beach, FL
02.2011 - 04.2013
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Ensured compliance with local regulations related to property management while maintaining good relations with neighbors and community officials.
- Streamlined leasing processes for improved efficiency by closely collaborating with the property management team.
- Maintained accurate records of all tenant interactions using property management software systems, ensuring streamlined communication among team members.
- Collaborated with property management teams to ensure seamless transitions for new tenants during the move-in process.
- Trained new team members on company policies, procedures, and best practices for effective property management.
Leasing Consultant Manager
TGM Associates
Jupiter, FL
05.2009 - 01.2011
- Cultivated relationships with prospective tenants to enhance leasing opportunities.
- Conducted property tours, showcasing amenities and community features effectively.
- Assisted in managing lease agreements, renewals and ensuring compliance with regulations.
- Improved tenant retention through proactive communication and service initiatives.
- Hosted Community social events for resident retention.
EMT-P Fire Fighter
North Palm Beach Fire Rescue
North Palm Beach, FL
05.2007 - 02.2009
- Responded rapidly to emergency calls, providing critical patient care and support during transport.
- Administered first aid and life-saving techniques in high-stress situations, ensuring optimal patient outcomes.
- Collaborated with fellow firefighters and paramedics to coordinate efficient rescue operations and enhance team performance.
- Maintained thorough documentation of patient assessments, treatments, and incident reports for accurate record-keeping.
Education
Associate of Science - Fire Science
Indian River State College
Ft. Pierce, FL04-2007
Fire Academy - Fire Prevention, Fire Suppression Systems, EMS, Fi
Indian River State College
Ft. Pierce, FL04-2007
EMT/EMS - Emergency Medical Technician
Indian River State College
Ft. Pierce, FL08-2006
High School Diploma -
John Carroll Catholic High School
Fort Pierce, FL05-2002
Skills
- Operations & Project Management
- Employee Relations
- Conflict Resolution
- Strategic Planning and Execution
- Strong Work Ethic
- Complex Problem Solving
- High Growth Sales Strategies
- Customer Service & Client Relations
- Marketing Events
- Revenue Generation
- Brand Marking & Social Media
- Fundraising & Community Minded
- Organizational & Planning Skills
- Cross Promotion & Upselling
- Team Building Leadership
- Problem-solving
Certification
- Notary
- OSHA 10
- CPR/AED
Timeline
Operations Manager
The Decorators Unlimited
01.2021 - Current
Duck Deli Brand Specialist & Marketing Manager
Cheney Brothers Inc.
04.2013 - 03.2019
Property Management
Marienr's Key on the Intracoastal
02.2011 - 04.2013
Leasing Consultant Manager
TGM Associates
05.2009 - 01.2011
EMT-P Fire Fighter
North Palm Beach Fire Rescue
05.2007 - 02.2009
Associate of Science - Fire Science
Indian River State College
Fire Academy - Fire Prevention, Fire Suppression Systems, EMS, Fi
Indian River State College
EMT/EMS - Emergency Medical Technician
Indian River State College
High School Diploma -
John Carroll Catholic High School