Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Douglas

Akron,OH

Summary

RN Case Manager specializing in chronic illness coordination and communication. Demonstrated success in improving patient outcomes through detailed care planning and data analysis. Proficient in EHR systems and experienced in promoting teamwork among healthcare professionals for holistic patient support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HSS Clinical Coordinator

United Healthcare
Akron, OH
12.2020 - Current
  • Ensured documentation accurately reflected patients' current medical and social conditions.
  • Organized referrals for financial assistance, psychosocial support, and community resources.
  • Ensured timely delivery of services through effective communication management.
  • Conducted medical records evaluation to streamline patient care continuity.
  • Managed transition of care process to enhance patient outcomes.
  • Handled telephonic assessments to determine urgency.

RN Supervisor

REM Ohio
Akron, OH
07.2019 - 12.2020
  • Coordinated care by facilitating communication among residents, relatives, and medical teams.
  • Ensured strict adherence to established medication administration guidelines.
  • Maintained accurate and up-to-date resident care records, including assessments and plans.
  • Conducted evaluations to verify staff competencies against required standards.

RN Case Manager

Interim HealthCare
Akron, OH
06.2018 - 07.2019
  • Delivered direct nursing care, improving patient recovery outcomes.
  • Conducted admission assessments and regular reassessments to monitor progress.
  • Evaluated patients' behavioral health to ensure overall well-being.
  • Collaborated with team to provide comprehensive patient care.
  • Assessed, documented, and prioritized care plans for effective treatment.

RN Case Manager

Complete Healthcare Services
Massillon, OH
12.2015 - 03.2018
  • Maintained OASIS documentation to ensure compliance with healthcare regulations.
  • Administered medications, wound care, and managed PICC lines to improve patient outcomes.
  • Conducted telephone triage to evaluate patient needs and coordinate healthcare services.
  • Developed comprehensive care plans to enhance patient treatment strategies.

Education

Associate of Science - Nursing

Stark State College
Canton, OH
05-2013

Diploma - Practical Nursing

Akron School of Practical Nursing
Akron, OH
07-2003

Skills

  • Electronic health record systems
  • Team collaboration
  • Care transition management
  • Clinical evaluation
  • Application software proficiency
  • Healthcare coding
  • Chronic condition management
  • Patient discharge planning

Certification

Multistate Licensure

BLS

Timeline

HSS Clinical Coordinator

United Healthcare
12.2020 - Current

RN Supervisor

REM Ohio
07.2019 - 12.2020

RN Case Manager

Interim HealthCare
06.2018 - 07.2019

RN Case Manager

Complete Healthcare Services
12.2015 - 03.2018

Associate of Science - Nursing

Stark State College

Diploma - Practical Nursing

Akron School of Practical Nursing

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