Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Downes

Glen Allen ,VA

Summary

Forward-thinking professional who offers more than six years of experience working in fast-paced environments. Pursuing a position where I can grow in a professional and positive domain where my knowledge, experience, and creativity can be put to the best use.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Firebirds Wood Fired Grill
Richmond, VA
01.2024 - Current
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Greeted customers, answered questions and recommended specials to increase profits
  • Cleaned tables and chairs to prepare dining area for next customers

Remote Call Center Representative

Globalworx
Richmond, VA
09.2021 - 04.2023
  • Maintained strong call control and quickly worked through scripts to address any problems
  • Engaged actively with callers, confirming or clarifying information
  • Create events for stores when one is missing to effectively ensure all check-ins are completed
  • Kept accurate record of the amount of calls daily
  • Updated spreadsheets to ensure the most recent and accurate information for stores and vendors

Assistant Property Manager

Beco Asset Management
Petersburg , VA
04.2017 - 12.2018
  • Held monthly huddles with both maintenance staff and the leasing team
  • Kept accurate records of all resident and tenant correspondence
  • Processed security deposit refunds and conducted all move-out inspections
  • Try to obtain funds for all delinquent accounts before turning over to collections
  • Collected monthly assessments, rental fees, deposits and payments
  • Trained, coached and mentored staff to ensure smooth adoption of any new training
  • Handled resident complaints and expedited maintenance requests

Leasing Professional

Beco Asset Management
Petersburg , VA
06.2015 - 04.2017
  • Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
  • Validated rental eligibility by using First Advantage's verification process.
  • Distributed and followed up on tenant renewal notices.
  • Maintained renewal incentives for all residents
  • Created and implemented marketing plans to drive sales.
  • Highest closing ratio each month while leasing.

Administrative Assistant

Beco Asset Management
Petersburg, VA
04.2015 - 06.2024
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Inventoried supplies for office, events, etc
  • Delivered renewal notices, along with any other resident correspondence

Phone Banker

Wells Fargo
Richmond, VA
01.2015 - 03.2015
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with all banking needs while maintaining sales goals and time expectations.

Spa Manager

Escape Massage Therapy
Richmond , VA
03.2013 - 01.2015
  • Oversee all massage therapist and front desk staff.
  • Create therapist work schedules based on appointments.
  • Conducted orientation and training of all new hires.
  • Recorded inventory sales into the spa's weekly income report.
  • Served as a primary point of contact for members and guests for information on spa products and services.
  • Responsible for collection calls for past due accounts.

Spa Coordinator

Escape Massage Therapy
Richmond, VA
02.2012 - 03.2013
  • Maintained expert knowledge and awareness of appointment availability.
  • Consistently followed all required protocols for scheduling spa appointments.
  • Continue a solid knowledge base of all products and services.
  • Led comprehensive tours for new members.
  • Reconcile daily cash and credit card receipts.

Education

High School Diploma -

Hermitage High School
Richmond, VA
2010

Skills

  • Adaptable
  • Telephone and email etiquette
  • Organized
  • Analytical thinker
  • Empathetic
  • Customer service-oriented

Certification

  • Fair Housing Certification
  • Leasing 101 Course (3 credit hours)
  • VRLTA Lease Basics (3 credit hours)
  • Achieve Global – customer service, sales, and leadership development training certification

Timeline

Server

Firebirds Wood Fired Grill
01.2024 - Current

Remote Call Center Representative

Globalworx
09.2021 - 04.2023

Assistant Property Manager

Beco Asset Management
04.2017 - 12.2018

Leasing Professional

Beco Asset Management
06.2015 - 04.2017

Administrative Assistant

Beco Asset Management
04.2015 - 06.2024

Phone Banker

Wells Fargo
01.2015 - 03.2015

Spa Manager

Escape Massage Therapy
03.2013 - 01.2015

Spa Coordinator

Escape Massage Therapy
02.2012 - 03.2013

High School Diploma -

Hermitage High School

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Shannon Downes