Shannon Dowty
Carson,WA
Summary
Dynamic Store Manager with a proven track record at Grocery Outlet Bargain Market, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective staff training and proactive issue resolution. Skilled in cash management and fostering strong customer relations, driving operational success in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Store Manager
Grocery Outlet Bargain Market
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Banker/teller
US Bank Home Mortgage
11.2022 - 04.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
Department Manager
Fred Meyer
04.2019 - 12.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Department Manager
Safeway
10.1992 - 04.2019
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Friendly and positive
- Cash management
- Customer response
Timeline
Store Manager
Grocery Outlet Bargain Market
04.2024 - Current
Banker/teller
US Bank Home Mortgage
11.2022 - 04.2023
Department Manager
Fred Meyer
04.2019 - 12.2022
Department Manager
Safeway
10.1992 - 04.2019
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