Shannon Duplechain

•Directed day-to-day activities.

•Oversee workforce operations.

•Managed inventory to ensure accurate stock levels.

•Oversaw safe chemical handling procedures.

•Analyzed financial data to ensure adherence to budgetary constraints.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• preparing food, cooking menu items, and maintaining a clean and organized station while adhering to food safety standards.

• Executed precise food preparation techniques to ensure consistent quality across menu items.
• Maintained organized inventory of ingredients, reducing waste and improving efficiency during service.
• Operated kitchen equipment safely and effectively, adhering to operational standards.
• Collaborated with kitchen team to streamline workflow, enhancing overall kitchen productivity.
• Implemented proper sanitation practices, ensuring compliance with health department regulations.
• Adapted cooking techniques to accommodate special dietary requests from customers.
• Monitored food presentation, ensuring dishes met restaurant standards before serving.
• Assisted in training new kitchen staff, fostering a collaborative and efficient work environment.
• Maintained cleanliness of workstations throughout shifts, contributing to a safe kitchen environment.
• Coordinated with servers to ensure timely and accurate order fulfillment during high-volume periods.

• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
• Delivered food orders from kitchen to customers' tables.
• Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
• Maintained a clean and organized expo station, improving efficiency in the kitchen.
• Upheld quality control measures by monitoring temperature logs and consistently checking food storage areas for compliance.
• Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
• Executed precise cooking techniques to ensure high-quality meal preparation.
• Maintained organized workstation, enhancing efficiency during busy service periods.
• Monitored food safety standards to uphold kitchen sanitation practices.
• Trained new kitchen staff on equipment operation and food preparation techniques.
• Conducted quality control checks on prepared meals before serving to customers.

• Led daily operations of housekeeping team, ensuring efficient task completion and high cleanliness standards.
• Trained new staff on housekeeping protocols, enhancing team performance and service consistency.
• Managed inventory of cleaning supplies, maintaining optimal stock levels to support operational needs.
• Coordinated cleaning schedules, aligning team resources with guest occupancy rates to maximize efficiency.
• Conducted regular quality assurance checks, addressing any deficiencies promptly to uphold guest satisfaction.
• Implemented health and safety compliance measures, ensuring adherence to regulations and promoting a safe environment.
• Resolved guest complaints related to housekeeping promptly, enhancing overall guest satisfaction and loyalty.
• Facilitated communication between housekeeping and front desk staff, streamlining operations and guest requests.
• Reviewed and updated housekeeping policies, aligning practices with industry standards for continuous improvement.
• Performed deep cleaning tasks in guest rooms and common areas, maintaining high standards of cleanliness.