Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shannon Durden

Blytheville,AR
Shannon Durden

Summary

Dynamic professional with extensive experience at Walmart, excelling in customer service and team management. Proven ability to enhance inventory accuracy and improve customer satisfaction through effective problem-solving and communication skills. Skilled in laboratory operations, including spectrophotometer calibration, while maintaining a friendly and adaptable approach in fast -placed environments.

Results-driven machine operator with 5+ years of experience in operating and maintaining industrial machinery, ensuring efficient production processes and adhering to strict safety protocols. Proven ability to troubleshoot and resolve technical issues, minimizing downtime and maximizing.

Overview

18
years of professional experience

Work History

VISKASE

Laboratory/ Chemicals /Machine Operations
07.2019 - Current

Job overview

  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained documentation on tests performed in lab.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Documented information by maintaining daily logs and equipment record books.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Walmart

Department Manager/ Customer Service Manager
11.2011 - 07.2019

Job overview

  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed a team of associates fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Managed timely and effective replacement of damaged or missing products.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.

Family Dollar

Cashier/ Stocker
08.2007 - 02.2011

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted store customers and discussed needs.

American Greetings

Order Filler
08.2009 - 05.2010

Job overview

  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Education

Blytheville High School
Blytheville, AR

University Overview

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Good management skills
  • Communication skills, Multitasker
  • Calm under pressure
  • Tech savvy, Fast learner,
  • Energetic, Punctual,
  • Flexible/adaptable,
  • Laboratory Experience, Spectrophotometer Calibration
  • Time management
  • Customer service

Timeline

Laboratory/ Chemicals /Machine Operations
VISKASE
07.2019 - Current
Department Manager/ Customer Service Manager
Walmart
11.2011 - 07.2019
Order Filler
American Greetings
08.2009 - 05.2010
Cashier/ Stocker
Family Dollar
08.2007 - 02.2011
Blytheville High School

Similar Profiles

  • Dakota Smith

    Dakota SmithDakota Smith

    Waster Water Mechanic at VISKASEWaster Water Mechanic at VISKASE

    View Profile
  • Christy Clark

    Christy ClarkChristy Clark

    Dryer Operator at VISKASEDryer Operator at VISKASE

    View Profile
  • Clifton Parham

    Clifton ParhamClifton Parham

    Power House Technician at VISKASEPower House Technician at VISKASE

    View Profile
Shannon Durden