Shannon Dyches

Seafood Team Leader

Whole Foods Market Inc

Tigard, OR

05.2008 - Current

Monitored the quality of incoming seafood shipments, ensuring they met company standards.
Trained and supervised a team of seafood workers in proper handling, storage and preparation techniques.
Maintained accurate records of inventory levels, ordering additional supplies as needed.
Ensured that all orders were accurately fulfilled in a timely manner.
Created weekly schedules for the seafood team and managed any changes or adjustments necessary.
Managed customer complaints regarding product quality or service issues promptly and professionally.
Analyzed sales data to identify trends in customer preferences and make recommendations for future product offerings.
Resolved conflicts between staff members quickly and fairly while maintaining morale within the team.
Scheduled regular meetings with the seafood team to discuss goals, objectives and performance reviews.
Assisted in developing promotional campaigns for new or existing products and services offered by the company's seafood department.
Established procedures for monitoring employee productivity levels during shift hours while ensuring customer satisfaction remained high at all times .
Executed cost control initiatives designed to reduce waste without compromising product quality or customer experience .
Prepared reports detailing sales figures, stock levels, supplier information and other relevant data required by upper management on a daily basis .
Worked safely and efficiently when handling seafood products.
Cut, wrapped, weighed and tared seafood department products.
Prepared cases by pulling products out of case, re-icing case and putting products in fresh pans.
Reviewed quality of displayed products and removed old or poor quality merchandise.
Cleaned and maintained department equipment by breaking down and reassembling equipment and washing appropriate parts with sanitizing solution.
Received inventory and stock and verified receipt of ordered products and orders.
Placed proper signage on products to display pricing, description, code dating and COOL information.
Followed cleaning schedule for floors, walls and storage areas.
Adhered to established recipes when preparing seafood entrees.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw food preparation, production and presentation according to quality standards.
Delegated work to staff, setting priorities and goals.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Promoted safe working conditions by monitoring safety procedures and equipment.
Observed food safety and sanitation protocols to reduce germ spread.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Prepared variety of foods according to exact instructions and recipe specifications.
Explained goals and expectations required of trainees.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Coached staff on strategies to enhance performance and improve customer relations.
Monitored temperatures of prepared food and cold-storage areas.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Supervised team of 4 employees in seafood department, maintaining positive and productive atmosphere to enhance employee experience.

Summary

Overview

Work History

Seafood Team Leader

Education

High School Diploma -

Skills

Accomplishments

Timeline

Seafood Team Leader

High School Diploma -

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