Shannon Eades
Opelika,AL
Summary
Dynamic professional with extensive experience at Auburn University, excelling in academic coordination and administrative support. Proven track record in optimizing processes, enhancing efficiency, and ensuring compliance. Skilled in Banner and Microsoft Office Suite, with exceptional attention to detail and communication abilities, contributing to improved departmental operations and increased productivity.
Overview
36
36
years of professional experience
Work History
ACADEMIC SERVICES COORDINATOR
Auburn University
Auburn, AL
10.2023 - Current
- Built semester schedules in CourseLeaf Section Scheduler (CLSS), assigned classrooms in AdAstra, and registered students who could not register on their own.
- Actively learning the hiring process for adjuncts and student employees, including PROV200s and EPAFs.
- Successfully facilitated departmental move from Haley Center to the new College of Education building, ensuring all offices were packed up and cleared.
ADMINISTRATIVE SUPPORT ASSOCIATE II – ACADEMICS
Auburn University
Auburn, AL
09.2019 - 10.2023
- Ensured all departmental purchase card transactions were documented and turned in monthly.
- Prepared all Department Travel Vouchers, Vendor Vouchers, Journal Vouchers, Collection Reports, as well as eRequisitions, and followed up as necessary.
- Approved timecards for TES and student employees and reviewed time comparisons for bi-weekly, F9, Summer Faculty, and monthly employees.
- Designed and managed a departmental travel expense tracker in Excel; provided balance updates to faculty.
- 2022 College of Education Outstanding Office Administration Award Recipient.
TEMPORARY EMPLOYMENT SERVICES
Auburn University
Auburn, AL
05.2017 - 09.2019
- Tracked and obtained missing applications and background checks from TES employees, using Banner and Microsoft Office tools.
- Managed a multiline phone system; revised documents for the front desk when necessary; and ensured that all TES paperwork was completed before processing.
- Greeted/directed visitors; managed office mail; and recorded/sent certified Cobra packets to outgoing employees leaving Auburn University.
- Earned a reputation for the ability to quickly pick up and employ skills used in the daily completion of duties.
- Effectively managed up to 100 calls and 80 visitors a day.
INSURANCE VERIFICATION SPECIALIST
Eye Consultants of Texas
Grapevine, TX
08.2010 - 06.2016
- Scheduled/verified appointments; registered patients; determined prior authorizations for office visits and outpatient procedures; and identified/resolved patient billing/payment issues.
- Ensured electronic/paper claims documentation was filed in a timely manner.
- Maintained a current knowledge of CPT, ICD-9, and ICD-10 coding principles, government regulations, protocols, and 3rd party requirements regarding billing.
- Rapidly progressed from scanning records to scheduling appointments. and then to insurance verifications for the entire practice, including the Ambulatory Surgery Center.
- When tenure began, claims were significantly improved, ensuring that insurance verifications were completed correctly and that referrals were obtained as required, thereby increasing profits by 20%.
MEDICAL RECORDS
Heart to Heart Hospice
Fort Worth, TX
04.2010 - 08.2010
- Designed and implemented a new filing system; covered the multiphone system; and greeted/directed visitors.
- Verified that medical documents were filed in patient charts in the office and at nursing homes.
- Coordinated weekly interdisciplinary meetings for nurses, chaplains, and social workers; ensured all paperwork was signed as required by disciplinarians.
- Ensured that all medical notes and documentation were up to date, including properly filing those that were over three months old.
OFFICE MANAGER
Solaris Hospice
Southlake, TX
02.2009 - 02.2010
- Oversaw and directed all office operations; managed the phone system; maintained Home Health Aide schedules for multiple offices.
- Coordinated with other offices/staff to ensure optimum levels of patient care. Coordinated weekly interdisciplinary meetings for nurses, chaplains, and social workers; arranged/managed office meeting lunches.
- Ensured that the necessary admissions and recertification paperwork, including Admission and Re-certification Orders, 3071 forms (Individual Election, Cancellation), and 3074 forms (Physician Certification of Terminal Illness), were obtained, completed, and signed.
- Demonstrated expert proficiency in Mysis Allscripts, Microsoft Excel, and EMR charts daily.
- Trusted to operate the office independently in the absence of on-site staff, ensuring seamless day-to-day operations.
- Held full responsibility for ensuring all paperwork was completed, signed, faxed, and filed for both the main office and several nursing homes throughout the Dallas/Fort Worth area.
Airman
United States Air Force
Keesler Air Force Base, MS
06.1989 - 06.1992
Education
Bachelor of Arts - Early Childhood Education
Arkansas State University
Associate of Arts - Elementary Education
Arkansas State University
Skills
- Banner
- CLSS
- AdAstra
- Microsoft Office Suite
- Adobe Acrobat
- Office Management
- Human Resources
- Patient Referrals
- Insurance Benefits
- Medical Terminology
- Centricity
- Quick Learner
- Attention to Detail
- Communication
- Customer Service
Accomplishments
- 2022 College of Education Outstanding Office Administration Award Recipient.
Timeline
ACADEMIC SERVICES COORDINATOR
Auburn University
10.2023 - Current
ADMINISTRATIVE SUPPORT ASSOCIATE II – ACADEMICS
Auburn University
09.2019 - 10.2023
TEMPORARY EMPLOYMENT SERVICES
Auburn University
05.2017 - 09.2019
INSURANCE VERIFICATION SPECIALIST
Eye Consultants of Texas
08.2010 - 06.2016
MEDICAL RECORDS
Heart to Heart Hospice
04.2010 - 08.2010
OFFICE MANAGER
Solaris Hospice
02.2009 - 02.2010
Airman
United States Air Force
06.1989 - 06.1992
Bachelor of Arts - Early Childhood Education
Arkansas State University
Associate of Arts - Elementary Education
Arkansas State University
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