Shannon Earls

Delivery car parts in and 18 foot box truck from Ken Smith in Chattanooga, TN to Huntsville, AL

• Operated vehicle safely in highly congested areas with no traffic violations.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Kept detailed mileage and fuel reports to track overall fuel costs.

• Closed out cash register and prepared cashier report at close of business.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Consulted with managers to organize special events and promotions.
• Improved customer service rankings by resolving issues quickly and accurately.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Purchased food and cultivated strong vendor relationships.
• Oversaw food preparation and monitored safety protocols.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Maintained high volume of calls and met demands of busy and productive group.
• Reviewed accounts for compliance with repayment agreements.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Used skip tracing and other techniques to locate debtors.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Reviewed accounts for compliance with repayment agreements.
• Processed payments and applied to customer balances.
• Ran switch Board and answered calls