Shannon Early
Abilene,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Director of Home Care
Outreach Health Services
09.2018 - 03.2024
- Monitor profitability and revenue margins in assigned branch office(s)
- Collaborate with leadership/ management and administrative support in each branch office(s)
- Monitor day-to-day branch operations, work productivity, billing, and rejections
- Keep lines of communication open between branch offices and corporate support office
- Identify and is responsible for specific targeted areas in which business can improve operational efficiency
- Responsible for setting strategic operational goals, implementing and managing overall long-term business strategy
- Works collaboratively with Chief Operations Officer (COO) to inform of any developments and/or issues within state or federal government agencies, and/or branch office(s)
- Recruits, hires, counsels, administers corrective action as needed, conduct performance evaluations, develop, and retain high-performance teams through training, coaching, setting expectations and accountability
- Monitors and ensures compliance of all operational standards and regulations set forth by State and/or federal government agencies, contract requirements, and company policies
- Coordinates with IT to ensure proper support of state data processing operations by OHS support office staff, and by participating in, identifying, and implementing necessary software/hardware changes and generating reports for use by unit staff and corporate management.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Administrator
Outreach Health Services
11.2016 - 09.2018
- Provide leadership and direction for contracts covering numerous counties for Community Based Alternatives, Family Care and Primary Home Care programs
- Supervision of office managers and Director of Patient Care
- Overall day-to-day responsibility for effective and efficient operation of all agency services to include supervision of both professional and support staff, training, service delivery and control activities
- Assist with staffing issues in offices and field
- Develop annual budget
- Manage day to day operations of offices
- Determine staff needed for offices and field
- Keep offices in compliance with State and Federal regulations
- Field visits to clients homes when needed
- Assist in assuring compliance with HHSC Standards, licensure rules and regulations.
Administrator
Caprock Home Health
02.2013 - 11.2016
- Responsible for implementation and supervision of administrative policies of agency
- Administratively supervise professional and support staff for provision of agencies services
- Ensure adequate staff education and evaluation
- Maintain knowledge of Medicare standards and regulations
- Responsible for oversight of Provider budget and report accomplished activities
- Administratively supervise provision of all State programs, such as CBA, PHC, FC and CLASS.
LVN
Caprock Home Health
09.2010 - 02.2013
- Providing specific patient care duties
- Care Management of each patient in their home environment Educating patient and any caregivers about patient condition and needs
- Responsible for inspecting patient's home environment for potential dangers and hazards.
- Enhanced patient care by providing compassionate and individualized attention, leading to improved health outcomes.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Demonstrated strong clinical judgment by assessing symptoms quickly and prioritizing appropriate interventions accordingly.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
Executive Director
Covenant Place of Abilene
01.2007 - 09.2010
- Responsible for financial, human resource and operations management of 50-unit Assisted Living Community
- Supervised operations with up to 25 employees
- Interviewed and hired based on scheduling and business needs
- Trained and motivated staff to meet and exceed care and customer service expectations
- Monitored quality of employees' work to meet company guidelines
- Coordination of care for residents with third party providers
- Ensure community maintained compliance with state, federal and local regulations
- Maintained Budgeted occupancy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
Director of Resident Services
Sears Methodist Retirement Systems/Covenant Place
04.2005 - 01.2007
- Contract Nurse for Assisted Living Community (Covenant Place of Abilene)
- Manage overall care of each resident
- Supervise direct care staff to include hiring, training, scheduling and any other administrative tasks
- Organize, plan and direct nursing service department functions and activities
- Ensures compliance with nursing care standards established by commissions, federal, state and local regulatory agencies and adherence to institutional objectives and policies pertaining to nursing administration
- Supervises subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions
- Oversee budget expenditures
- Plan, direct, and coordinate schedules and training for direct care staff.
Business Director
Covenant Place of Abilene
06.1999 - 04.2005
- Responsible for all aspects of accounts payable and receivable
- Coordinate accounting duties with Director and Corporate office
- Update and maintain personnel records and assist employees with forms and procedures
- Generate payroll in coordination with Corporate office
- Operate department within budget guidelines
- Perform other duties as assigned.
Resident Assistant
Covenant Place of Abilene
05.1998 - 06.1999
- Provide assistance with ADL's
- Supervision of Resident's medications
- Monitor and document any changes in Residents.
Education
Associates Degree Nursing Studies - Nursing Studies
Cisco College
Abilene, TXNo Degree - Managerial Leadership
Lubbock Christian University
Lubbock, TX05.2027
Licensed Vocational Nursing Degree - Vocational Nursing
Cisco College
Abilene, TX12.2004
Skills
- Project Management
- Budget Control
- Operations Management
- Hiring and Retention
- Rules and regulations
- Human Resources Management
- Project Coordination
- Staff Development
- Business Development
Timeline
Director of Home Care
Outreach Health Services
09.2018 - 03.2024
Administrator
Outreach Health Services
11.2016 - 09.2018
Administrator
Caprock Home Health
02.2013 - 11.2016
LVN
Caprock Home Health
09.2010 - 02.2013
Executive Director
Covenant Place of Abilene
01.2007 - 09.2010
Director of Resident Services
Sears Methodist Retirement Systems/Covenant Place
04.2005 - 01.2007
Business Director
Covenant Place of Abilene
06.1999 - 04.2005
Resident Assistant
Covenant Place of Abilene
05.1998 - 06.1999
Associates Degree Nursing Studies - Nursing Studies
Cisco College
No Degree - Managerial Leadership
Lubbock Christian University
Licensed Vocational Nursing Degree - Vocational Nursing
Cisco College
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