Shannon Earwood
Master Cosmetologist
Forney,TX
Summary
Talented Master Stylist with Texas cosmetology license and 10+ years of experience using basic and advanced techniques to achieve exceptional results for clients. Experience building and maintaining a loyal client base through effective communication and outstanding customer service. Regularly exceeded retail-sales goals through thoughtful client education of products to aid in maintenance of services and to achieve specific styling goals and concerns.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Stay-at-home Mom
Self-employed
Forney, TX
06.2018 - 06.2022
Hairstylist
Supercuts
Richardson, TX
06.2012 - 06.2014
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve desired color.
- Developed loyal following of clients by providing high-quality services.
Hair Color Specialist
JCPenney Salon
Hiram, GA
01.2010 - 05.2012
- Specialized in color correction
- Communicated effectively with clients to establish expectations and desires for color treatment.
- Kept on top of current hair cutting, coloring and styling trends.
- Handled inventorying of hair products.
- Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
- Documented client information, color treatment formulas and general notes on services into logbooks.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Master Hairstylist
Fantastic Sams
Powder Springs, GA
05.2007 - 12.2009
- Regularly earned recognition as top-sales associate
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
Master Cosmetologist Certification
Chattahoochee Technical College
Marietta, GA 03.2006 - 04.2007
Skills
Outstanding client retention
10 Years Experience
Maintained highest percentage of retail sales
Color Expert/Color Correction
Assisted stylists in building and maintaining clientele
Accomplishments
- Frequently exceeded monthly goals in retail sales
- Regularly received 5-star reviews in follow-up surveys rating customer satisfaction
Quote
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”
Will Durant
Timeline
Stay-at-home Mom
Self-employed
06.2018 - 06.2022
Hairstylist
Supercuts
06.2012 - 06.2014
Hair Color Specialist
JCPenney Salon
01.2010 - 05.2012
Master Hairstylist
Fantastic Sams
05.2007 - 12.2009
Master Cosmetologist Certification
Chattahoochee Technical College
03.2006 - 04.2007