SHANNON ECKELS
Stevens Point,USA
Summary
Municipal professional with proven track record in city administration, public service, and a strong business background. Known for recruiting and development of relationships. Relied upon for collaborative teamwork and adaptability in dynamic environments. Recognized for organizational skills, attention to detail, and business growth.
Overview
26
26
years of professional experience
Work History
DEPUTY CITY CLERK
City of Stevens Point
04.2024 - Current
- Coordinated with various departments to ensure timely completion of projects with legal compliance and effective communication for citizens.
- Administrator of Civic Plus software within the cities website for public portal publishing, template development, and city employee user needs.
- Coordinated election processes, ensuring compliance with local and state regulations.
- Oversaw customer service operations, addressing inquiries and resolving issues efficiently.
- Utilized advanced technology tools such as electronic filing systems or document management software programs for enhanced productivity.
- Administered permits, supporting local economic development initiatives.
- Implemented effective record retention schedules while adhering to legal requirements for storage and disposal of sensitive and confidential materials.
- Supervised support staff effectively delegating tasks based on individual strengths and job requirements.
- Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
- Completed legal tasks such as codification of city ordinances, notarizing documents, annexation of territories, open meeting law notices, and processing of special assessments.
CHIEF ELECTION INSPECTOR
City Of Stevens Point
04.2020 - 01.2024
- Maintained an organized polling location at UWSP with multiple priorities, deadlines, state laws and regulations, often with frequent interruptions.
- Worked with Student Government Association to train on election laws and communicate highest priority needs for a smoother and easier election day process for students.
- Supported provisional voting efforts by guiding unregistered voters through necessary paperwork procedures.
- Understood, interpreted and applied specific election laws and ordinances at various locations.
- Kept orderly records of all incidents, allowing for thorough post-election analysis and improvement recommendations.
- Facilitated smooth transitions between shifts, ensuring proper handover of duties among fellow inspectors.
- Dealt tactfully with members of the public, often under stressful conditions.
- Prevented fraudulent activity by verifying voter identification in accordance with state guidelines.
- Upheld integrity of the electoral process by reporting any observed discrepancies or potential issues immediately to supervisors.
- Ensured timely setup and breakdown of polling equipment, contributing to a seamless Election Day operation.
- Communicated clear information and answered questions professionally in assisting callers, visitors and voters.
- Improved overall voter experience by providing clear instructions and guidance during the voting process.
- ELECTION INSPECTOR - Stevens Point, WI 11/2016 to 04/2020
FOUNDING LEADER
Adornable.u Accessories
03.2015 - 07.2018
- Member of Executive Sales Team, collaborated with business owner/CEO on company strategy, programs, large scale events, and branding to drive results within the sales field.
- Developed product/program training and process improvement with intent to increase sales revenue, increase recruiting and lead to field retention.
- Develop leaders in new markets across the US through remote training and personalized coaching calls.
- Build interpersonal relationships and network at all levels of the sales field to coach, mentor and boost morale.
- Use sales metrics to track, report and forecast team growth.
REGION LEADER
Lia Sophia Jewelry
05.2005 - 12.2015
- Drove sales growth, setting targets and monitoring progress to ensure goals were met.
- Increased customer satisfaction with effective problem resolution and proactive communication.
- Secured long-term sustainability of the sales field by developing succession planning strategies that identified potential leaders within the team for future growth opportunities.
- Facilitated cross-functional collaboration between teams for streamlined project execution, optimal resource allocation, as well as facilitating large training opportunities.
- Grew a personal organization to $3 million in sales annually.
- Earned top honors and recognition nationwide for being a top seller and recruiter annually.
- Lead a large sales organization with a peak of 250 sales advisors and 15 leaders.
- Trained the sales field both at corporate events (up to 5,000 attendees) and team events.
- Developed a website to release training programs and processes to encourage growth for both individual and team with a focus on New Advisor training and Leadership advancement.
- Established robust reporting systems that provided accurate snapshots of regional performance, allowing for data-driven decision-making and timely course correction as needed.
- Lead personalized coaching calls with identified leaders to target growth through strength based theory and personal development.
EXECUTIVE DIRECTOR OF COMMUNICATION
Crossroads Mental Health Services
10.2006 - 10.2007
- Worked closely with Community Based Residential Facility Administrators and case workers to guide and assist with operational strategy.
- Oversaw, and developed marketing materials, and dispersed to potential contracting counties.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect from legal liabilities and penalties.
- RESIDENTIAL CARE APARTMENT COMPLEX- ADMINISTRATOR - Wisconsin Rapids, WI 05/2005 to 10/2006
- Oversaw day-to-day facility operations, ensuring smooth functioning, safety compliance, medication management, staffing and Department of Health Services regulations were met.
- Ensure that tenants had a high quality of life that was to include safety, community outreach, when appropriate potential job development, partnerships with ODC as well as other community supportive resources.
- Ensured that all mental health technicians were fully trained to meet all state mandated requirements.
MENTAL HEALTH TECHNICIAN
05.2000 - 05.2005
- Performed scheduled safety checks and documented results to establish tenants well-being.
- Helped with meals, activities of daily living (ADLs) and facility transfers to promote security and well-being.
- Provided crisis intervention and de-escalation techniques for tenants experiencing emotional distress or exhibiting aggressive or self harming behaviors.
- Maintained detailed records of interactions, medication management, ensuring accurate documentation for future reference.
- Certified in all state mandated training as well as continued education
Education
Bachelor of Arts - Psychology
University of Stevens Point
Stevens Point, WI05.2005
Skills
- Self motivated
- Problem-solving abilities
- Training and Development
- Customer Service
- Leadership
- Strategic Planning
- Strong Communication
- Attention to detail
- Patience and Tolerance
- Effective Prioritization
Timeline
DEPUTY CITY CLERK
City of Stevens Point
04.2024 - Current
CHIEF ELECTION INSPECTOR
City Of Stevens Point
04.2020 - 01.2024
FOUNDING LEADER
Adornable.u Accessories
03.2015 - 07.2018
EXECUTIVE DIRECTOR OF COMMUNICATION
Crossroads Mental Health Services
10.2006 - 10.2007
REGION LEADER
Lia Sophia Jewelry
05.2005 - 12.2015
MENTAL HEALTH TECHNICIAN
05.2000 - 05.2005
Bachelor of Arts - Psychology
University of Stevens Point