Shannon Edmond Morrison
Hartford
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
16
16
years of professional experience
Work History
Direct Support Professional/Certified Medication Administrator
Department Of Developmental Services
Hartford, CT
08.2024 - Current
- Maintain clean, safe, and well-organized patient environment.
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Assist with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Professional Support
Sunrise Inc.
Hartford
05.2021 - Current
- Work directly with people who have intellectual or developmental disabilities
- I aim to assist people in realizing their full potential
- I help people become integrated and engaged in their community
Customer Service Professional
JetBlue Airways
Hartford, CT
01.2023 - 07.2024
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Home Health aide
Ridgefield visiting nursing association
Ridgefield, CT
01.2018 - 05.2021
- Work directly with people who have intellectual or developmental disabilities
- I aim to assist people in realizing their full potential
- I help people become integrated and engaged in their community
- To obtain a position, to utilize my skills
- My job as a Home Health Aide is To enhance client satisfaction level60% through compassionate care and vigilant monitoring
- Revive basic physical activity in many depressed clients by providing companionship and exercise assistance
- Assist clients with bathing, toileting, walking and personal hygiene
Customer service representative/ Bill collector
Alliance one
Montego Bay, Jamaica
04.2009 - 07.2012
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences
- Oversee a team of customer service representatives and ensure they meet monthly quotas
- Follow communication guidelines, policies and procedures
- Upgrade and cancel customer accounts by customer request
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Reach out to customers via email and telephone to verify account information
- Ensure customers are satisfied with their purchases or service
- Assist customers in placing orders, fulfilling refunds and handling exchanges
- Oversee product recalls
- Use sales computer technology to maintain customer records and orders
Education
Home Health Aid -
ABC Training Center
11.2017
CXC - undefined
Herbert Morrison technical high
07.2008
Skills
- First Aid CPR
- Effective Customer Service
- Problem Resolution
- Dependable and Responsible
- Analytical and Critical Thinking
- Team building
- Cultural Awareness
- Self Motivated
- Written Communication
Timeline
Direct Support Professional/Certified Medication Administrator
Department Of Developmental Services
08.2024 - Current
Customer Service Professional
JetBlue Airways
01.2023 - 07.2024
Direct Professional Support
Sunrise Inc.
05.2021 - Current
Home Health aide
Ridgefield visiting nursing association
01.2018 - 05.2021
Customer service representative/ Bill collector
Alliance one
04.2009 - 07.2012
CXC - undefined
Herbert Morrison technical high
Home Health Aid -
ABC Training Center