Shannon El-Amin

Work History

Secretary Coordinator/Administrator

Atrium Health Floyd Medical Center

Rome, GA

2022.11 - Current

Passionate about learning and committed to continual improvement.
Resolved problems, improved operations and provided exceptional service.
Ran errands and provided general office support in a professional environment.
Developed and maintained courteous and effective working relationships.
Adaptable and proficient in learning new concepts quickly and efficiently.
Paid attention to detail while completing assignments.
Worked effectively in fast-paced environments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed strong communication and organizational skills through working on group projects.
Delivered services to customer locations within specific timeframes.
Worked flexible hours across night, weekend and holiday shifts.
Applied effective time management techniques to meet tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Cultivated interpersonal skills by building positive relationships with others.

Airline Customer Service Agent

Southwest Airlines

Dallas, TX

01.2001 - 08.2021

Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Provided follow through on all calls with confirmations and dissemination of requested information.
Produced and shared customer service reports to support management decision-making.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Worked effectively in fast-paced environments.
Proved successful working within tight deadlines and a fast-paced environment.
Worked well in a team setting, providing support and guidance.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Cultivated interpersonal skills by building positive relationships with others.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

Waitress/Bar Manager

Longshoremens's Hall

Norfolk, VA

02.1997 - 07.2000

Greeted new customers, discussed specials, and took drink orders.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Increased sales significantly by upselling higher-end products to customers.

Overview

Work History

Secretary Coordinator/Administrator

Airline Customer Service Agent

Waitress/Bar Manager

Education

GED -

Associate of Science - Medical Billing Coding

Skills

Timeline

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