Shannon El-Amin
Rome,GA
Overview
26
26
years of professional experience
Work History
Secretary Coordinator/Administrator
Atrium Health Floyd Medical Center
Rome, GA
2022.11 - Current
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Ran errands and provided general office support in a professional environment.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
Airline Customer Service Agent
Southwest Airlines
Dallas, TX
01.2001 - 08.2021
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Waitress/Bar Manager
Longshoremens's Hall
Norfolk, VA
02.1997 - 07.2000
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
Education
GED -
01.1989
Associate of Science - Medical Billing Coding
01.2023 - Current
Skills
- Information Updates
- Credit card payment processing
- Problem-solving abilities
- Promotional support
- Conflict mediation
- High-energy attitude
- Adaptive team player
- Customer relations
- System implementation
- CRM Software
- Problem Resolution
- Inbound Customer Service
- Needs Assessment
- File Management
- Report creation
- Project management abilities
- Report generation
- Inbound and Outbound Calling
- Materials transport
- Courteous demeanor
- Route management
- Office equipment proficiency
- First Aid/CPR
- Dependable and Responsible
- Organization and Time Management
- Clerical Support
- Cultural Awareness
- Problem-Solving
- PPE Compliance
- Google Workspace
- Written Communication
- Planning and Coordination
- Good Telephone Etiquette
- G-Suite
- Interpersonal Communication
- Self-Motivated
- Data Entry
- Multitasking Abilities
- Decision-Making
Timeline
Secretary Coordinator/Administrator - Atrium Health Floyd Medical Center
2022.11 - Current
Airline Customer Service Agent - Southwest Airlines
01.2001 - 08.2021
Waitress/Bar Manager - Longshoremens's Hall
02.1997 - 07.2000
Norfolk State University - GED,
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