Summary
Overview
Work History
Education
Skills
Timeline
Barista
Shannon Ell

Shannon Ell

Lakeland,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
8
years of professional experience

Work History

Substitute Teacher, K-6

Idea Public Schools
08.2024 - Current
  • Reporting to the office on time, ensuring students follow teacher’s rules, assisting with work if needed, making sure students stay on task
  • Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
  • Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.

Team Member

Firehouse Subs
03.2023 - 08.2024
  • Running cash register, being able to count change correctly, answering questions regarding the menu, making sandwiches in a timely manner, kitchen clean up duties on night shift
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Cashier

Zaxbys
02.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Server

IHOP
11.2021 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.

Education

High School Diploma -

Traviss Technical College
Lakeland, FL
05.2016

Associate of Arts - Business

Southeastern University

Skills

  • Basic math skills for handling cash and operating POS system
  • Ability to adapt to changing situations and priorities
  • Strong time management
  • Strong organization skills
  • Adaptable
  • Relationship building and management
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Customer service
  • Team collaboration
  • Multitasking proficiency

Timeline

Substitute Teacher, K-6

Idea Public Schools
08.2024 - Current

Team Member

Firehouse Subs
03.2023 - 08.2024

Cashier

Zaxbys
02.2023 - 08.2024

Server

IHOP
11.2021 - 02.2023

High School Diploma -

Traviss Technical College

Associate of Arts - Business

Southeastern University

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