Shannon Elliott
Lewisville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Data Entry Clerk/Sales Associate
TruGreen Lawn Care
06.2017 - 12.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- for sales development.
- Teamed with partners to close deals for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Assisted with creating scripts and responses for consumer interaction.
- Queried database for prospects within possible assignment territories.
- Introduced lawn care products to consumers and promoted products currently in stock to increase sales volumes.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Care Associate/ Med Care Associate
Rosewood Assisted Living And Memory Care
02.2014 - 11.2017
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
Receptionist
TGF Hair Salon
02.2012 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Lewisville High School
Lewisville, TX01.2000
Skills
- Call Management
- Complaint Resolution
- Product Knowledge
- Data Entry
- Data Collection
- Account Updating
- Paperwork Processing
- Appointment Scheduling
- Conflict Mediation
- Order Processing
- Prioritization
- Conflict Resolution
- Sales Closing
- Training Development Aptitude
- Credit Adjustments
- Customer Service
- Filing
- Document Control
- Account Management
- Client Relations
- Reading Comprehension
- Strategic Sales Knowledge
- Product Promotion
- Professional Telephone Demeanor
- Delivery Scheduling
- Microsoft Office Suite
- Spreadsheets
- Active Listening
- Administrative Support
- Promotional Support
- Clerical Support
- Receiving Support
- Quality Control
- Microsoft PowerPoint
- Service Upselling
- Microsoft Outlook
- Problem-Solving Abilities
- Quality Assurance Controls
Timeline
Customer Service Representative/Data Entry Clerk/Sales Associate
TruGreen Lawn Care
06.2017 - 12.2023
Care Associate/ Med Care Associate
Rosewood Assisted Living And Memory Care
02.2014 - 11.2017
Receptionist
TGF Hair Salon
02.2012 - 02.2014
High School Diploma -
Lewisville High School
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