Shannon E. Lynch
Summary
Resourceful Medicaid Specialist known for high productivity and efficiency in task completion. Skilled in navigating complex eligibility criteria, maintaining accurate client records, and interpreting federal and state policy updates. Excel at communication, problem-solving, and time management, ensuring seamless operation within fast-paced environments.
Overview
32
32
years of professional experience
Work History
AP Vendor Management Specialist
Benchmark Senior Living
Waltham, Massachusetts
07.2026 - Current
- File and maintain vendor records in accordance with established guidelines.
- Manage vendor relationships across Benchmark Senior Living communities and service partners.
- Respond to vendor and internal stakeholder inquiries related to onboarding and vendor records.
- Coordinate insurance compliance review and follow-up on expiring documentation.
- Manage vendor onboarding, updates, and maintenance in VendorCafe and ERP systems.
- Review and validate vendor documentation including W-9s, insurance certificates, and banking information.
Admissions Counselor (Per Diem)
Bayridge Psychiatric Hospital
Lynn, MA
07.2024 - Current
- Work closely with hospitals, doctors, and other mental health professionals to coordinate care and admissions.
- Obtain vital signs and guide patients through admission paperwork to facilitate smooth onboarding process.
- Perform benefit eligibility verification to confirm activation of patient benefits and streamline admissions.
- Triage patient mental health status and communicate safety concerns to appropriate staff for timely intervention.
Medicaid Specialist
Element Care
Beverly, MA
03.2024 - 07.2026
- Collaborate with participants and families to maintain active Medicaid coverage.
- Engage with Medicaid staff to resolve issues causing breaks in Medicaid coverage.
- Conduct initial and follow-up application reviews for participants applying for Medicaid.
Social Services Case Manager
Element Care
Beverly, MA
07.2019 - 03.2024
- Referred participants and families to community services while advocating for their needs with community organizations.
- Communicated with hospital case management and assisted in developing discharge plans to ensure smooth transitions.
- Works collaboratively with money management and fiscal departments to maintain participant insurance benefits.
- Utilized EMR software to maintain accurate documentation in participant records.
Area Manager
Encompass Home Health
Andover, MA
09.2018 - 07.2019
- Responsible for meeting and/or exceeding referral and admission goals as set by Division Manager.
- Engaged with residents and families to explain Encompass Home Health services and facilitate referral completion.
- Assisted residents and their families with the referral process.
- Organized and facilitated weekly meetings with Encompass Home Health staff and contracted Assisted Living facilities.
Enrollment Coordinator
Element Care
Beverly, MA
05.2004 - 09.2018
- Coordinated enrollment process for new enrollees and their families, facilitating orientation to PACE site and ensuring timely completion of necessary documentation.
- Ensured potential participants meet eligibility criteria in accordance with PACE enrollment regulations.
- Engaged in community marketing events to promote PACE program and guide potential participants through enrollment process.
- Established and nurtured collaborative relationships with health and human services agencies and community providers to improve access to consumer resources.
- Skilled at customer relations and setting priorities in a challenging and multi-tasking environment.
Business Office Manager/Marketing Assistant
Chelsea Jewish Life Care (Formerly Woodbridge Assisted Living)
Peabody, MA
01.2002 - 01.2004
- Conducted marketing tours for prospective residents, enhancing engagement and interest in the community.
- Managed reception staff and delegated job duties to ensure smooth front desk operations.
- Managed petty cash, daily cash deposits, and monthly billing.
- Managed new-hire paperwork and documentation to facilitate onboarding process.
Receptionist and Personal Care Assistant
Sunrise Assisted Living at Gardner Park
Peabody, MA
01.1995 - 01.2002
- Managed a multi-line phone system.
- Delivered customer service over phone and in person, addressing inquiries and resolving issues.
- Assisted residents as needed.
- Educated new personal care assistants on best practices for resident care.
- Helped residents with personal tasks to enhance their quality of life.
Education
Associate of Science - Marketing
North Shore Community College
Danvers, MA01-2002
Skills
- Care coordination
- Patient assessment
- Benefit verification
- Patient advocacy
- EMR documentation
- Policy compliance
- Customer relationship management
Timeline
AP Vendor Management Specialist
Benchmark Senior Living
07.2026 - Current
Admissions Counselor (Per Diem)
Bayridge Psychiatric Hospital
07.2024 - Current
Medicaid Specialist
Element Care
03.2024 - 07.2026
Social Services Case Manager
Element Care
07.2019 - 03.2024
Area Manager
Encompass Home Health
09.2018 - 07.2019
Enrollment Coordinator
Element Care
05.2004 - 09.2018
Business Office Manager/Marketing Assistant
Chelsea Jewish Life Care (Formerly Woodbridge Assisted Living)
01.2002 - 01.2004
Receptionist and Personal Care Assistant
Sunrise Assisted Living at Gardner Park
01.1995 - 01.2002
Associate of Science - Marketing
North Shore Community College