Shannon Emmons
Irvine,CA
Summary
Results-driven Intake Manager with expertise in streamlining processes and enhancing client experiences. Proven ability to lead teams, implement effective protocols, and achieve organizational goals while maintaining a strong focus on problem-solving and customer service.
Overview
9
9
years of professional experience
Work History
Law Office Intake Manager
Absolute Law Group
Tustin, CA
02.2022 - Current
- Oversaw scheduling of consultations, optimizing staff availability and resources.
- Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
- Conducted regular performance evaluations for intake team members, providing constructive feedback and identifying opportunities for professional development.
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
- Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
- Analyzed HR metrics to drive data-informed decision-making in workforce management.
- Mentored junior HR staff, enhancing team capabilities and promoting professional growth within the department.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
Director of Sales and Marketing
Vasin Sign Solutions
Laguna Hills, CA
01.2019 - 03.2022
- Developed and executed comprehensive sales strategies to drive revenue growth.
- Led cross-functional teams to align marketing efforts with sales objectives.
- Analyzed market trends to identify opportunities for product positioning and promotion.
- Trained and mentored sales personnel on effective selling techniques and product knowledge.
- Collaborated with design teams to create impactful marketing materials for campaigns.
- Evaluated performance metrics to optimize sales processes and improve team efficiency.
- Established partnerships with key industry stakeholders to expand market reach and influence.
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
- Optimized digital marketing efforts through SEO improvements, PPC campaigns, email marketing initiatives, resulting in increased web traffic and lead generation.
Senior Healthcare Recruiter
Aline
Laguna Hills, CA
04.2017 - 01.2019
- Led recruitment strategies for healthcare positions, enhancing talent acquisition processes.
- Managed a large database of qualified healthcare professionals, ensuring timely updates and accurate information.
- Conducted thorough pre-screening interviews to ensure candidates met necessary qualifications and requirements for healthcare roles.
- Optimized job postings to attract high-quality candidates, improving overall applicant pool for healthcare positions.
- Enhanced client satisfaction by consistently meeting and exceeding recruitment targets for top-tier healthcare organizations.
- Developed comprehensive candidate profiles, resulting in better matches between healthcare professionals and organizations.
- Negotiated competitive compensation packages on behalf of candidates, securing mutually beneficial arrangements between clients and talent.
- Served as a trusted advisor to both clients and candidates throughout the entire recruitment process; provided guidance on best practices in interviewing techniques, offer negotiation strategies, and onboarding procedures.
- Increased candidate placements by developing and implementing strategic recruitment plans for healthcare professionals.
- Exhibited exceptional attention to detail while managing multiple job requisitions simultaneously; ensured all relevant information was accurately recorded and communicated to stakeholders in a timely manner.
- Utilized advanced search techniques on various platforms to identify potential candidates for hard-to-fill healthcare roles.
- Developed a robust referral network through proactive relationship-building with satisfied clients and placed candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Education
Corporate Travel Agent License
Carlson Leisure Travel
Boise, IDReal Estate License
Pioneer Real Estate School
Boise, IDSkills
- Expertise in Excel
- Expertise in Windows
- Expertise in Mycase
- Dependable and responsible
- Friendly, positive attitude
- Multitasking
- Flexible and adaptable
- Problem-solving
- Customer service
- Critical thinking
- Teamwork and collaboration
- Screening and Candidate Evaluation
- Posting and Managing Job Listings
- Coordinating Interviews with hiring teams
- Attention to detail
Timeline
Law Office Intake Manager
Absolute Law Group
02.2022 - Current
Director of Sales and Marketing
Vasin Sign Solutions
01.2019 - 03.2022
Senior Healthcare Recruiter
Aline
04.2017 - 01.2019
Corporate Travel Agent License
Carlson Leisure Travel
Real Estate License
Pioneer Real Estate School