Hi, I’m
Shannon Erhard
Summary
Highly successful Veterinary Technician with significant expertise in anesthesia, surgery, and pathology in large, small, and exotic animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.
Overview
13
years of professional experience
Work History
Fire Poppies
Shipping and Receiving Specialist
10.2020 - 04.2022
Job overview
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Received incoming shipments, compared contents against associated records, and transmitted to proper department.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Responded to incoming phone calls and emails.
Red Lobster
Server
07.2007 - 07.2014
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Reorganized the server sidework schedule multiple times.
Ocean County Veterinary Hospital
Veterinary Technician
10.2005 - 06.2007
Job overview
- Passed the Veterinary Technician National Exam in 2007.
- Assisted with the restraint of both domestic and exotic animals.
- Withdrew blood from both domestic and exotic animals in a safe and sanitary manner.
- Performed and processed both film and digital x-rays on a variety of animals.
- Performed pre-anesthetic bloodwork, prepared animals for dentals, performed x-rays, and cleaned and scaled their teeth.
- Performed pre-anesthetic bloodwork, prepared animals for surgery, and monitored the animals during surgery and while they were in recovery.
- Administered medications to animals in treatment, and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Bergen County Zoo
Zookeeper
08.2003 - 09.2004
Job overview
- Followed specific food and water schedules for different animal species.
- Coordinated with the veterinary team, and medicated as they deemed necessary.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Assembled enrichment items and trained animals when it was appropriate to do so.
City Of Dallas
Senior Zookeeper
09.1998 - 11.2000
Job overview
- Responsible for the health and well being of several hundred domestic animals.
- Maintained the cleanliness and structural integrity of the animal enclosures.
- Prepared all diets, as needed per species, and supervised their feeding.
- Trained all zookeeping staff in the feeding, cleaning, and care of all animals.
- Coordinated with the contract veterinarian to perform yearly upkeep, as well as the treatment of any sick or injured animals.
- Coordinated with the USDA representative to make sure that everything was up to code.
- Ordered all of the feed, hay, and other supplies that were necessary.
Education
Trident Technical CollegeCharleston, SC
No Degree from General Studies
American Public University SystemCharles Town, WV
No Degree from Forensics
Texas A&M UniversityCollege Station, TX
Bachelor of Science from Animal Science
08.1998
Skills
- Team player with excellent problem solving and analytical skills
- Effective communicator (written and verbal)
- Dedicated, experienced professional with strong organizational, communications, and project management skills
- Demonstrates excellent organizational skills, with the ability to prioritize and multitask
- Conscientious in following through on commitments and deadlines
- Resourceful, efficient, and honest with a strong work ethic
- Flexible in quickly mastering new terms, technologies, and systems
Timeline
Shipping and Receiving Specialist
Fire Poppies
10.2020 - 04.2022
Server
Red Lobster
07.2007 - 07.2014
Veterinary Technician
Ocean County Veterinary Hospital
10.2005 - 06.2007
Zookeeper
Bergen County Zoo
08.2003 - 09.2004
Senior Zookeeper
City Of Dallas
09.1998 - 11.2000
Trident Technical College
No Degree from General Studies
American Public University System
No Degree from Forensics
Texas A&M University
Bachelor of Science from Animal Science
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