Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Erickson

Thornton,CO

Summary

Dynamic leader with a proven track record at Culver's Restaurant, adept in operations management and guest relations. Excelled in optimizing labor costs and enhancing customer satisfaction, fostering a culture of excellence and teamwork. Skilled in inventory management and health code compliance, achieving significant improvements in efficiency and profitability.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Restaurant-general-manager

Culver's Restaurant
11.2023 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Purchased food and cultivated strong vendor relationships.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Server

Luxor Las Vegas
11.2022 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server Manager

Vic's Jazz and Italian Bistro
01.2023 - 08.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Veterinary Technician

Veterinary Centers of America (VCA)
07.2020 - 12.2022
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.

Restaurant Manager

Hazelwood Food and Drink
08.2017 - 08.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from guest and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Restaurant Supervisor

Crooked Pint Ale House
07.2013 - 10.2017
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Server Manager

Mercury Dining Room and Rail
07.2016 - 08.2017
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.

Restaurant Supervisor

Renegade's Bar and Grill
09.2005 - 07.2013
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored food inventory and supplies to prevent waste.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

Associate of Applied Science - Veterinary Technology

Minnesota School of Business
Minneapolis, MN
06-2005

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Staff scheduling
  • Hiring decisions
  • Labor management
  • Health code compliance
  • Facility maintenance
  • Guest relations
  • Employee retention
  • Purchasing

Certification

Food Safe

Timeline

Restaurant-general-manager

Culver's Restaurant
11.2023 - Current

Server Manager

Vic's Jazz and Italian Bistro
01.2023 - 08.2023

Server

Luxor Las Vegas
11.2022 - 11.2023

Veterinary Technician

Veterinary Centers of America (VCA)
07.2020 - 12.2022

Restaurant Manager

Hazelwood Food and Drink
08.2017 - 08.2020

Server Manager

Mercury Dining Room and Rail
07.2016 - 08.2017

Restaurant Supervisor

Crooked Pint Ale House
07.2013 - 10.2017

Restaurant Supervisor

Renegade's Bar and Grill
09.2005 - 07.2013

Food Safe

Associate of Applied Science - Veterinary Technology

Minnesota School of Business
Shannon Erickson