Dynamic leader with a proven track record at Culver's Restaurant, adept in operations management and guest relations. Excelled in optimizing labor costs and enhancing customer satisfaction, fostering a culture of excellence and teamwork. Skilled in inventory management and health code compliance, achieving significant improvements in efficiency and profitability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant-general-manager
Culver's Restaurant
11.2023 - Current
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained, and supervised staff.
Purchased food and cultivated strong vendor relationships.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Managed staff schedules and maintained adequate coverage for all shifts.
Server
Luxor Las Vegas
11.2022 - 11.2023
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Manager
Vic's Jazz and Italian Bistro
01.2023 - 08.2023
Trained servers on order management, food service quality and how to build rapport with guests.
Welcomed and greeted guests before presenting special menu items to clients.
Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Led team of servers to consistently meet customer service and sales targets.
Veterinary Technician
Veterinary Centers of America (VCA)
07.2020 - 12.2022
Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Restaurant Manager
Hazelwood Food and Drink
08.2017 - 08.2020
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Met, greeted, and encouraged feedback from guest and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.