Shannon Erickson
Thornton,CO
Summary
Experienced professional with a proven track record in customer service, front of house management, staff scheduling, and inventory control. Expertise in food safety, operational efficiency, and labor compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Gunther Toodys Diner
Northglenn, Colorado
02.2025 - Current
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Supported inventory management by tracking supplies and placing orders.
- Assisted in managing daily operations of a busy diner environment.
- Monitored cleanliness and organization of dining and kitchen areas consistently.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Ensured compliance with company policies, procedures, and regulations.
- Coordinated with the General Manager to develop and implement strategic plans.
General Manager
Culver's
Westminster, Colorado
11.2023 - 01.2025
- Monitored food safety practices to comply with health regulations and standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Led team meetings to communicate goals, updates, and operational strategies effectively.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Server Manager
Public House at Luxor
Las Vegas, Nevada
01.2022 - 11.2023
- Trained new servers on menu details and customer service standards.
- Collected cash sales from employees to properly tip each server after shift.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Veterinary Technician
Veterinary Centers of America (VCA)
Las Vegas, Nevada
07.2020 - 01.2022
- Administered medications and vaccinations to patients as directed.
- Prepared animals for surgery, including anesthesia administration and monitoring.
- Handled laboratory samples for testing, ensuring proper collection and labeling.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
Front of House Supervisor
Hazelwood Food & Drink
Minneapolis, Minnesota
08.2017 - 08.2020
- Coordinated daily operations for front of house team at busy restaurant.
- Trained and mentored staff on customer service best practices.
- Managed seating arrangements to optimize guest flow and experience.
- Assisted in resolving customer complaints swiftly and effectively.
Front of House Manager
Crooked Pint Ale House
Minneapolis, Minnesota
07.2013 - 08.2017
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Oversaw employee recruiting, hiring, performance management and discipline.
Education
Associate of Applied Science - Veterinary Science
Minnesota School of Business
Plymouth06-2005
Skills
- Inventory management
- Staff scheduling
- Customer service
- Food safety compliance
- Operational efficiency
- Team building
- Conflict resolution
- Budget management
- Performance evaluation
- Time management
- Problem solving
- Financial leadership
- Budgeting and cost control
- Promotions implementation
- Vendor relationship management
- Marketing initiatives
- Sales forecasting
Certification
- ServSafe Certification
- CPR Certification
Timeline
Assistant General Manager
Gunther Toodys Diner
02.2025 - Current
General Manager
Culver's
11.2023 - 01.2025
Server Manager
Public House at Luxor
01.2022 - 11.2023
Veterinary Technician
Veterinary Centers of America (VCA)
07.2020 - 01.2022
Front of House Supervisor
Hazelwood Food & Drink
08.2017 - 08.2020
Front of House Manager
Crooked Pint Ale House
07.2013 - 08.2017
Associate of Applied Science - Veterinary Science
Minnesota School of Business
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