Shannon Escobar
Waverly,IA
Summary
Dynamic and results-oriented professional with extensive experience in logistics and management roles. I Excel in enhancing customer satisfaction and streamlining operations. Skilled in navigation and problem-solving, with a proven track record of fostering teamwork and maintaining a positive work environment. Demonstrated ability to improve operational accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Driver
East China
03.2014 - 09.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Closing Manager
Pizza Hut
10.2013 - 08.2018
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
Assistant Manager
Godfather's Pizza
04.2012 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Associate Of Science - Anatomy/Physiology
Lehigh Valley College
Saucon Valley, Pa06.2008
Certified Massage Therapist - Anatomy/ Physiology
Health Options Institute
Bethlehem, PA05.2005
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Time management skills
- Order picking and processing
- Map reading and navigation skills
- Stocking and inventory
- Complex Problem-solving
- Client relationship management
- Order verification
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Courteous and polite demeanor
Timeline
Delivery Driver
East China
03.2014 - 09.2020
Closing Manager
Pizza Hut
10.2013 - 08.2018
Assistant Manager
Godfather's Pizza
04.2012 - 02.2013
Associate Of Science - Anatomy/Physiology
Lehigh Valley College
Certified Massage Therapist - Anatomy/ Physiology
Health Options Institute
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