Summary
Overview
Work History
Education
Skills
Timeline
Shannon Estep

Shannon Estep

School Office Associate
Virginia Beach,VA

Summary

Meticulous Office Associate skilled at using Microsoft Office to create exceptional communications, presentations, and spreadsheets meeting diverse administrative needs. Proficient at using Adobe Creative Suite. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Influential with a record of success managing administrative challenges and helping create a positive working environment. Hands-on professional with a great ability to work under pressure possessing vital problem-solving skills. Recognized for dynamic work ethic and team player attitude while always bringing abundant energy and cheerfulness to the workplace. Enthusiastic worker recognized for outstanding service as the Teacher Assistant of the Year 2019-2020 in Virginia Beach Public Schools.

Overview

2
2
years of post-secondary education
6
6
years of professional experience

Work History

School Office Associate

Virginia Beach Public Schools
Virginia Beach, VA
08.2018 - Current
  • Received and routed business correspondence to correct departments and staff members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Supported Principal and Assistant Principal with effective correspondence management, document coordination and customer relations.
  • Coordinated efficient calendars for Assistant Principal by factoring in schedule availability for parent/teacher meetings.
  • Provided clerical support to 10+ company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed processing of staff absenteeism in Frontline Absence Management, staff meeting attendance in Frontline Professional Growth, and student information and discipline records to support office productivity.
  • Answered telephone calls to field inquiries from parents, vendors and various other callers seeking information.
  • Developed and maintained spreadsheets in Excel to track and chart information such as student transportation, enrollment, and staff meeting/collaboration attendance for licensure renewal.
  • Assisted in maintaining records for over 750 students and continually updated their personal student profile sheets in Synergy to be accessed by Administration and teachers.
  • Maintained confidential staff informational for approximately 130 staff members.
  • Assisted in timekeeping management for all staff members.
  • Coordinated seamless student transportation to and from school by bus, daycare transportation, and parent pick up and drop off with Assistant Principal, Security Assistant, and Transportation supervisor.

EMT-B

Specialized Transport
Lincolnton, NC
03.2003 - 03.2004
  • Communicated with lucid patients to gather incident and medical history information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Trained in EMT basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
  • Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Recorded situational triages, medication administration and patient statuses.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Used AED, traction splints, several medications, etc. to administer treatments in emergency situations with accuracy, safety and speed.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Customer Service Representative

Young's Fashion Hair Supplies
Gastonia, NC
07.2001 - 03.2004
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended hair and beauty products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Boosted sales revenue by skillfully promoting diverse ethnic hair and beauty options.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

No Degree - Graphic Design

Art Institute Of Virginia Beach, Virginia Beach, VA
08.2012 - 05.2014

No Degree - Early Childhood Education

University Of Phoenix, Tempe, AZ
06.2010 - 12.2010

Certification - Emergency Medical Technology

Gaston College, Gastonia, NC
02.2003 - 05.2003

Skills

    Organization and planning

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Timeline

School Office Associate - Virginia Beach Public Schools
08.2018 - Current
Art Institute Of Virginia Beach - No Degree, Graphic Design
08.2012 - 05.2014
University Of Phoenix - No Degree, Early Childhood Education
06.2010 - 12.2010
EMT-B - Specialized Transport
03.2003 - 03.2004
Gaston College - Certification, Emergency Medical Technology
02.2003 - 05.2003
Customer Service Representative - Young's Fashion Hair Supplies
07.2001 - 03.2004

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Shannon EstepSchool Office Associate