Shannon Estep
Columbus,OH
Summary
Results-driven professional with extensive experience in auditing and financial analysis. Proven ability to enhance operational efficiency through strong analytical thinking and problem-solving skills. Consistently ensures compliance with regulations and standards.
Overview
12
12
years of professional experience
Work History
Business Compliance Tax Auditor II
Regional Income Tax Agency
Worthington, Ohio
02.2023 - Current
- Executes a thorough review of business tax returns, employer withholding statements and W-2 forms by auditing supporting documentation for adherence to municipal ordinances and Agency guidelines.
- Correct and edit employer municipal income tax withholding statements, W-2 forms, and business net profit tax returns.
- Calculate taxes due, review payment records, and prepare reports on audit findings.
- Delivers comprehensive customer service to taxpayers and professionals via verbal, written, and in-person support.
- Conducts detailed analysis of financial data for precise tax assessments and reporting accuracy.
- Mentors junior auditors on auditing procedures and industry best practices.
- Works collaboratively within Business Department to ensure compliance with applicable municipal income tax laws.
- Evaluates taxpayer accounts to determine eligibility for refunds in excess of $100,000.
Sr Loan Processor/Sr Loan Closer
Affinity Group Mortgage of Ohio, LLC
Worthington, USA
06.2019 - 01.2023
- Secured company line of credit to facilitate loan funding and closure.
- Increased revenue during first year of operations.
- Streamlined management of mortgage pipeline with 40 to 50 active loans.
- Ensured strict quality assurance of mortgages by working closely with loan officers, underwriters, and attorneys to guarantee compliance with Fannie Mae and Freddie Mac guidelines.
- Achieved 'Exceeds Expectations' rating on monthly performance evaluations.
- Processed loan applications efficiently using industry-specific software.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Prepared detailed reports of all financial transactions associated with each loan application.
- Calculated, reviewed, and corrected errors on interest rates, closing costs, and payment terms to ensure accuracy.
Senior Loan Processor/Junior Underwriter
Liberty Mortgage Company
Columbus, OH
05.2014 - 06.2019
- Analyzed client assets, income, and liabilities to ensure accurate loan processing decisions.
- Enhanced compliance by performing credit risk audits that elevated overall audit scores.
- Sustained 100% compliance with records retention policies during multiple audits.
- Commended for effective resolution of complaints on initial contact to minimize escalations.
- Investigated financial market rules, providing critical information based on thorough policy analysis.
- Maintained updated knowledge of mortgage industry trends and guidelines.
- Assisted in training junior loan processors on best practices and procedures.
- Collaborated with underwriters to resolve discrepancies in loan files.
Skills
- Regulatory compliance
- Customer service
- Computer proficiency
- Problem-solving
- Analytical thinking
- Conflict resolution
- Active listening
- Data management
- Risk assessment
- Critical thinking
References
References available upon request.
Timeline
Business Compliance Tax Auditor II
Regional Income Tax Agency
02.2023 - Current
Sr Loan Processor/Sr Loan Closer
Affinity Group Mortgage of Ohio, LLC
06.2019 - 01.2023
Senior Loan Processor/Junior Underwriter
Liberty Mortgage Company
05.2014 - 06.2019