Shannon Evans

Monitored and supported daily operations for the third largest national dental lab.

-Created both a daily efficiency and quality metric implementing a KPI program that increased productivity, reduced overtime expense, and headcount (through attrition).

-Through process improvements, reduced turn around time for certain product lines by 10 business days.

-Increased the profitability of the most expensive product line through supplier partnerships.

-Developed work instructions and standard operating procedures.

-Managed projects involving technology improvements for 3D printing increasing the profitability of dental removable prosthesis.

-Developed an improved prescription to reduce out of production for missing information.

Managed a $10M medical device facility specializing in reusable operating room supplies with a just in time delivery program

-Budget and P&L responsibilities

-Oversee RA/QA responsibilities for FDA audits

-Manage directly a field sales team responsible for the state of Florida and south Georgia to increase market share within the current customer base.

-Oversee a $1M facility expansion within 90 days from general contractor selection, construction updates, and completion of the expanded sterile processing room during normal working hours.

-Required to provide and execute cost saving measures on a quarterly basis. Primarily accomplished through warehouse and route management.

As the Assistant Plant Manager, I was to work along side of the General Manager to learn the role and responsibility for career growth. Additionally, the APM oversaw the distribution functions of the plant to include warehouse management (inventory of both raw and finished goods), route and driver management, and DOT logs.

-Ensured compliance with industry regulations by maintaining thorough documentation procedures and conducting regular audits per DOT regulations.

-Optimized supply chain management to reduce inventory costs measuring inventory with our customer and setting shelf levels to reduce carrying days.

As an on-sight Account Manager for the west coast of Florida hospitals to include Tallahassee, and south Georgia, developing relationships was crucial to product expansion within the hospital for departments like Endoscopy, Labor and Delivery, Cardiac Cath Lab, and the operating room.

- Create implementation strategies that include where supplies would be stored, where soiled products would be staged, and liaison between customer and facility.

-Increased client satisfaction by building strong relationships and addressing their needs promptly. These relationships would be from Procurement to departmental management to surgeon/surgical tech.

-Responsible for inventory management

-Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution. Customers included hospital (inpatient and outpatient), surgical centers, and endoscopy centers.

-Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.