Summary
Overview
Work History
Education
Skills
Certification
Generic
Open To Work

Shannon Evert

Summary

Healthcare professional with extensive clinical experience and commitment to high standards. Known for delivering compassionate care and supporting patient needs while collaborating seamlessly with teams to achieve goals. Reliable and adaptable, with strong skills in patient assessment and care coordination.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

CLINICAL REGISTERED NURSE LEAD

Geisinger 65 Forward
01.2022 - Current
  • Provided nursing care to adults 65+ in outpatient and primary care settings.
  • Triaged sick calls to support timely provider interventions.
  • Stayed current on best practices through ongoing education.
  • Prioritized care using critical thinking and patient acuity.
  • Performed assessments and initiated appropriate interventions.
  • Administered medications safely and monitored for reactions.
  • Delivered holistic care to improve patient satisfaction.
  • Mentored new staff and supported team development.
  • Collaborated on care plans for patients with complex needs.
  • Managed difficult situations using de-escalation techniques.
  • Applied evidence-based practices to improve outcomes.
  • Supported safety initiatives and quality improvement efforts.
  • Coordinated transitions of care to ensure continuity.
  • Performed phlebotomy, injections, immunizations, and IV therapy.
  • Facilitated care coordination with interdisciplinary teams.
  • Educated staff and patients on treatments and conditions.
  • Helped meet CMS quality benchmarks with clinical team.
  • Managed inpatient and ED utilization to meet organizational goals.

DIRECTOR

BAYADA Home Health Care
04.2016 - 11.2021
  • Led fiscal and operational oversight for a pediatric home health care office, ensuring compliance with state, federal, and company regulations.
  • Directed business operations aligned with company KPIs.
  • Administered Medicaid/Medicare programs, achieving two deficiency-free state surveys while in this role
  • Managed marketing, business development, and recruitment initiatives.
  • Continuously evaluated staff, patient, and partner feedback to drive improvements and recognize high performance.
  • Elevated employee and client satisfaction scores from below standard to top-tier within two quarters through proactive leadership and effective communication.


RN CASE MANAGER

Geisinger Health Plan
12.2012 - 04.2016
  • Delivered telephonic case management and care coordination for a high-volume caseload of complex pediatric Medicaid members across 22 counties in Pennsylvania.
  • Achieved measurable reductions in emergency department (ED) utilization among at-risk populations through proactive outreach and intervention.
  • Served as a liaison between health plan members, healthcare providers, and community organizations to enhance patient outcomes and overall well-being.
  • Accurately and promptly documented assessments, care plans, and outcomes using electronic medical records (EMR) and case management software.
  • Participated in peer interview panels to support recruitment and team development.
  • Contributed to quality improvement initiatives as an active member of the Nurse Excellence Committee.

RN CLINICAL MANAGER

BAYADA Home Health Care
09.2009 - 12.2012
  • Provided clinical oversight for 30+ pediatric and young adult home care clients, including comprehensive physical assessments, individualized care plan development, implementation, and continuous care coordination.
  • Supervised and supported a multidisciplinary team of 50+ skilled and unskilled home care staff, ensuring high standards of patient care and staff performance.
  • Ensured full compliance with CHAP standards, PA Department of Human Services regulations, and Medicare guidelines for home health services.
  • Led staff training initiatives, conducted competency evaluations, delivered clinical support, and completed performance appraisals to promote professional growth and quality care.
  • Consistently achieved personal quality assurance (QA) scores exceeding 98% each quarter.

Education

Associates - Nursing

Excelsior College
Albany, NY
01.2008

Diploma - Practical Nursing

Schuylkill Training and Technology
Frackville, PA
01.1998

Skills

  • Multigenerational nursing expertise
  • Proficient in EMR software
  • Clinical decision-making
  • Chronic disease management
  • Diagnostic evaluation and therapeutic intervention
  • Interdisciplinary care coordination
  • Quality improvement
  • Patient call triage
  • Medication and IV administration
  • Phlebotomy
  • Critical thinking
  • CPR/AED
  • Service excellence
  • Business growth initiatives
  • Business process optimization
  • Strategic leadership
  • Troubleshooting expertise
  • Team leadership

Certification

  • Registered Nurse, Pennsylvania RN609449 Sep 2009 to Oct 2026
  • American Heart Association, BLS October 2023 to October 2025
  • Certified Qualitative Fit Tester for N95 respirators
  • Recognizing Child Abuse and Mandated Reporting Certification

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