Shannon Ezell
Portland,OR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Confirmation Manager
Securus Payments
09.2014 - 01.2017
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained A High Volume Atmosphere While Confirming Set Appointments To Ensure Overall Satisfactory Informative Knowledge Of A Potential Client.
Elite CSR/Special Promotions Appointment Setter
Securus Payments
06.2014 - 09.2014
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Applied Science - Criminal Justice
PCC
AllAssociate of Applied Science - Certified Drug & Alcohol Counselor
PCC
Portland, ORHigh School Diploma -
Center For Career Alternatives ((CCA)
Seattle, WA06.2002
Small Business Admin And Management
Mt. Hood Community College
Portland, OR (maywood Campus)Skills
- Employee Coaching and Mentoring
- Friendly, Positive Attitude
- Written Communication
- Salesforce Management
Timeline
Confirmation Manager
Securus Payments
09.2014 - 01.2017
Elite CSR/Special Promotions Appointment Setter
Securus Payments
06.2014 - 09.2014
Associate of Applied Science - Criminal Justice
PCC
Associate of Applied Science - Certified Drug & Alcohol Counselor
PCC
High School Diploma -
Center For Career Alternatives ((CCA)
Small Business Admin And Management
Mt. Hood Community College
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