Shannon Fahey
Seattle
Summary
Efficient professional with strong interpersonal and communication skills. Handles money, food and diverse customer needs without losing focus or sacrificing service quality. Brings diverse experience, attention to detail and willingness to help others.
Overview
9
9
years of professional experience
Work History
Lead Barista
Denver Museum of Nature and Science
Denver
10.2023 - Current
- Cultivated welcoming environment for museum goers through attentive customer service. Operated manual espresso machine, crafted beverages, and managed cash register transactions with precision. Maintained product inventory, coordinated orders, and ensured cleanliness and organization of work area.
Store Manager
Wake Up Call
Spokane
08.2021 - 08.2023
- Developed high-functioning, inviting environment for customers and employees, fostering positive experiences. Trained and mentored staff on product knowledge and customer service techniques. Designed staff schedule, addressed customer complaints, and implemented strategies that contributed to sales growth and operational efficiency. Managed all store operations, including inventory management, visual merchandising implementation, team meeting facilitation, and compliance with safety regulations.
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management and stock replenishment processes.
Receptionist
Walk In Chiropractic
Spokane Valley
03.2021 - 08.2021
- Checked in patients, answered phones and emails, addressed inquiries, managed money transactions, organized and cleaned office, sold memberships, and ensured efficient, comfortable environment for all patients.
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow throughout the clinic.
- Maintained patient records accurately in electronic health systems.
Lifeguard Supervisor
Omak Municipal Pool
Omak
03.2017 - 08.2019
- Supervised lifeguard team to ensure safe swimming environment.
- Conducted regular safety drills and training sessions for staff.
- Managed pool operations, including coordinating swim lessons, providing customer support, and facility maintenance.
Education
Spanish and Business
MSU Denver
Denver, CO01-2027
Spanish
Gonzaga University
Spokane, WA01-2021
Diploma -
Omak High School
Omak, WA01-2019
Skills
- Customer service
- Employee training
- Conflict resolution
- Health codes compliance
- Adaptability to change
- POS system operation
Timeline
Lead Barista
Denver Museum of Nature and Science
10.2023 - Current
Store Manager
Wake Up Call
08.2021 - 08.2023
Receptionist
Walk In Chiropractic
03.2021 - 08.2021
Lifeguard Supervisor
Omak Municipal Pool
03.2017 - 08.2019
Spanish and Business
MSU Denver
Spanish
Gonzaga University
Diploma -
Omak High School