Shannon Fairley
Elk Grove,CA
Summary
Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication.
Overview
28
28
years of professional experience
Work History
Transit Bus Operator
Alameda County Transportation
05.2015 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Bus Operstor
Regional Transportation District
03.2012 - 01.2015
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Accepted and processed fares.
Chemical Plant Operator
Proctor & Gamble
03.2010 - 11.2011
- Played an active role during emergency response situations by following established protocols and applying critical thinking skills under pressure.
- Trained new operators in correct operation procedures, ensuring consistent performance across shifts.
- Participated in regular safety training sessions to stay current with industry best practices and reinforce company-wide commitment to safety excellence.
- Supported plant management in conducting audits, inspections, and investigations related to environmental compliance, reporting findings accurately and proposing corrective actions when necessary.
- Improved product quality by monitoring and adjusting process parameters based on analytical data from laboratory tests.
Cpr certified for pediatric and adults
Childcare Provider
02.2007 - 06.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Accounting Representative
Wells Fargo Bank
01.2006 - 02.2007
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Assisted in the development of internal controls, reducing instances of fraud or discrepancies in financial reporting.
- Reconciled complex accounts with large volumes of transactions, maintaining accuracy while meeting strict deadlines for completion.
- Kept journals and documented accounts payable and cash disbursements.
- Implemented cost-saving measures, identifying areas for improved efficiency within departmental spending.
AR Clerk
Dixon Garbage Company
01.2005
- Maintained accurate records of customer payments.
- Improved cash flow for the company by efficiently managing accounts receivable collections.
- Negotiated payment terms with delinquent customers, securing successful debt recovery while preserving business relationships.
- Reduced outstanding invoices by maintaining regular follow-ups with clients.
- Provided training to new team members on accounts receivable processes, contributing to overall departmental effectiveness.
- Prepared aging reports regularly to identify potential collection risks and prioritize collection efforts accordingly.
- Implemented electronic invoicing solutions, resulting in reduced paper usage and increased efficiency in invoice delivery times.
- Enhanced customer relations through timely resolution of billing disputes and inquiries.
Lead Supervisor
Providian/Washington Mutual
04.2001 - 08.2005
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Educated workers about proper safety procedures to prevent accidents and injuries.
Medical Assistant
Kaiser
06.2000 - 12.2003
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Sales Associate/Tommy Specialist
Macy’s
06.1997 - 09.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Medical Assistant Certificate -
Boston Reed College
Napa, CAundefined
Morris Brown College
Atlanta, GAHigh School Diploma - undefined
Fairfield High School
Fairfield, CASkills
- Microsoft Windows Office, Word, Excel, PowerPoint, Outlook, Access, Acrobat and the Internet
- Route navigation
- Vehicle inspection
- Schedule adherence
- Traffic laws compliance
- Adaptive decision making
Timeline
Transit Bus Operator
Alameda County Transportation
05.2015 - Current
Bus Operstor
Regional Transportation District
03.2012 - 01.2015
Chemical Plant Operator
Proctor & Gamble
03.2010 - 11.2011
Cpr certified for pediatric and adults
Childcare Provider
02.2007 - 06.2010
Accounting Representative
Wells Fargo Bank
01.2006 - 02.2007
AR Clerk
Dixon Garbage Company
01.2005
Lead Supervisor
Providian/Washington Mutual
04.2001 - 08.2005
Medical Assistant
Kaiser
06.2000 - 12.2003
Sales Associate/Tommy Specialist
Macy’s
06.1997 - 09.1998
undefined
Morris Brown College
High School Diploma - undefined
Fairfield High School
Medical Assistant Certificate -
Boston Reed College
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