Shannon Falsetta
Brooklyn,NY
Summary
Highly motivated, Energic professional with a passion of customer service and working with others for over 5 years. Providing fast, accurate, and empathetic support to a wide range of customers
Overview
6
6
years of professional experience
Work History
Delivery Driver
Uber Eats
Atlanta, Georgia
04.2022 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Maintained cleanliness of vehicle interior and exterior.
- Answered customer inquiries regarding menu items, prices and availability.
- Followed all safety protocols while driving.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Complied with company policies related to safe driving practices and procedures.
- Provided excellent customer service throughout the delivery process.
Server
Pizza hut
Newburgh, New York
12.2023 - 08.2024
- Welcoming in guest for whether for pick up order or dine in.
- Serving with great attitude and positive energy to deliever good service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Customer Service Representative
Dish Network Corp
Atlanta, Georgia
04.2023 - 01.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Excelled in exceeding daily credit card application goals.
Server
The peach factory
Atlanta, GA
04.2022 - 12.2023
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
IT Support Specialist
Spectrum
Middletown , NY
06.2021 - 03.2023
- Created user accounts and configured settings in Active Directory.
- Provided technical support to clients via phone, email, and remote access.
- Maintained an inventory of all IT equipment in the organization.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Answered user inquiries to resolve computer software or hardware operation problems.
Team Member
Burger King
Newburgh, NY
11.2018 - 02.2020
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Received, processed, and stocked merchandise in accordance with store policies.
- Trained new team members using approved training materials and information.
- Identified needs of customers promptly and efficiently.
- Prepared fresh ingredients for use in cooking, such as chopping vegetables and grinding meats.
- Followed recipes to prepare sauces, soups, salads, and other dishes according to established standards.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2018
Skills
- Food inspection
- Beverage Preparation
- Safe Food Handling
- Guest Engagement
- Relationship Management
- Menu presentation
- Check payment processing
- Dining customer service
- POS operation
- Sales expertise
- High-volume dining
- Suggestive Selling
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Data Collection
- Call Center Operations
- De-Escalation Techniques
- Multi-Task Management
- Customer Service
- Microsoft Excel
- Microsoft PowerPoint
- Customer Education
Timeline
Server
Pizza hut
12.2023 - 08.2024
Customer Service Representative
Dish Network Corp
04.2023 - 01.2024
Delivery Driver
Uber Eats
04.2022 - Current
Server
The peach factory
04.2022 - 12.2023
IT Support Specialist
Spectrum
06.2021 - 03.2023
Team Member
Burger King
11.2018 - 02.2020
High School Diploma -
Newburgh Free Academy