Shannon Feisthammel
Fort Lauderdale,FL
Summary
Results-oriented professional with over 20 years of experience in customer service across various settings, including nail salons and healthcare environments. Proven ability to exceed client and patient expectations through effective communication and problem-solving skills. Fast learner adept at multitasking and thriving in high-pressure situations. Committed to continuous improvement and professional development to enhance service delivery.
Overview
17
17
years of professional experience
Work History
Licensed Nail Technician
W Salon and Spa
Coral Springs, Florida
12.2023 - Current
- Provides professional nail care services to clients in a high-end salon environment.
- Utilized various nail tools and products to create unique nail designs.
- Maintained cleanliness and sanitation standards in workstations and tools.
- Educated clients on proper nail care techniques and product recommendations.
- Established strong rapport with clients to enhance customer satisfaction and loyalty.
- Participated in ongoing training to stay updated on industry trends and techniques.
- Met with clients to discuss needs, service preferences and special requests.
Lead Nail Technician
Amped Up Nails (Self Employed)
Tamarack, FL
10.2021 - 12.2023
- Advised clients on nail care, product usage, and color selection.
- Developed new services to boost revenue streams.
- Ensured sterilization of all equipment prior to treatments.
- Managed daily salon operations, including customer service and financial transactions.
- Analyzed sales data to pinpoint areas for improvement.
- Trained and supervised junior staff in nail techniques.
- Maintained compliance with health and safety regulations during treatments.
- Created promotional materials to highlight services and special offers.
Surgical Coordinator
Florida Gynecologic Oncology and Robotic Surgery
Coconut Creek, Florida
07.2020 - 06.2021
- Coordinated patient schedules for surgeries and consultations in gynecologic oncology setting.
- Managed pre-operative and post-operative communications, ensuring follow-ups with patients.
- Maintained accurate patient records and updated electronic health systems regularly.
- Organized educational materials regarding surgery and treatment options for patients.
- Facilitated insurance verification processes to confirm coverage for surgical procedures.
- Scheduled pre-operative appointments, obtained consent forms, and collected necessary insurance information.
- Acted as liaison among physicians, vendors, insurance companies, patients, and families regarding surgical procedures.
- Ensured compliance with HIPAA regulations by securing confidential records at all times.
Surgical Coordinator
Gentle Touch Breast Diagnostics
Coral Springs, Florida
07.2019 - 07.2020
- Greeted and assisted visitors with professionalism and courtesy.
- Managed multi-line phone system to efficiently route calls.
- Scheduled appointments, maintaining front desk calendar for optimal organization.
- Performed data entry to ensure accurate customer information records.
- Verified insurance details and obtained pre-authorization for surgeries.
- Booked surgeries based on physician availability and patient requirements.
- Resolved scheduling conflicts to guarantee timely surgeries and patient care.
- Adhered to HIPAA guidelines while handling confidential information.
Surgical Coordinator
Cosmeplast
Coral Springs, Florida
08.2012 - 09.2019
- Managed patient scheduling and appointment coordination to optimize office efficiency.
- Facilitated front desk operations, greeting patients and answering incoming calls.
- Educated patients on insurance verification, billing inquiries, and pre-operative instructions.
- Trained new staff in office procedures and software systems for enhanced performance.
- Acquired insurance authorizations for tests and procedures ordered by physicians.
- Entered data into electronic medical records using ICD-10 coding standards accurately.
- Developed and implemented office policies while ensuring compliance with HIPAA and OSHA regulations.
- Organized educational materials regarding surgery and treatment options for patients.
Surgical Coordinator
Boca Regional Hospital
Boca Raton, Florida
04.2019 - 07.2019
- Organized surgical documentation and maintained accurate patient records in electronic health systems.
- Verified patient eligibility for surgeries according to health plan guidelines and coverage limitations.
- Coordinated hospital admissions and scheduled tests based on physician orders efficiently.
- Managed daily scheduling of multiple surgeries, aligning availability of surgeons and anesthesiologists.
- Facilitated insurance verification processes to confirm coverage for surgical procedures.
- Ensured compliance with HIPAA regulations by securing confidential patient records.
Customer Service Representative
Fontainebleau Aviation
Opa-locka, Florida
04.2012 - 09.2012
- Coordinated daily flight schedules and operational logistics for efficient aircraft movement.
- Monitored air traffic communications to ensure safe, timely operations.
- Managed communication between flight crews and ground personnel to streamline operations.
- Resolved customer complaints swiftly to promote satisfaction and loyalty.
- Prepared detailed reports summarizing operational metrics, including fuel consumption and delays.
- Trained new staff on customer service protocols and company policies effectively.
- Developed strong relationships with repeat customers through personalized service initiatives.
- Maintained comprehensive records of customer interactions and transactions for future reference.
Records Clerk
North Miami Police Department
North Miami, Florida
04.2009 - 04.2012
- Maintained accurate databases of incident reports and case files.
- Processed and filed departmental records for efficient retrieval.
- Managed comprehensive electronic and paper-based filing systems for easy accessibility.
- Oversaw digitization of paper records, reducing physical storage needs.
- Adhered strictly to confidentiality guidelines to safeguard sensitive information.
- Assisted officers with record requests and information dissemination.
- Eliminated outdated materials according to file maintenance guidelines.
- Responded promptly to inquiries regarding records management procedures.
Education
Licensed Nail Technicion - Nail Technology
The Hollywood Institute of Health And Beauty
Margate, FL08-2021
High School Diploma -
J.P. Taravella
Coral Springs, FL06-2008
Some College (No Degree) - Business Administration and Management
Broward College
Fort Lauderdale, FLSkills
- Nail design
- Waterless manicure
- Nail health assessment
- Sanitation procedures
- Infection controls
- Client education
- Appointment management
- Inventory management
- HIPAA compliance
- Insurance verification
- Surgical coordination
- Patient scheduling
- Conflict resolution
- Surgical procedures
- Medical terminology proficiency
- Medical office experience
- Postoperative follow-up
- Payment collection
- Pre-authorization management
- EMR
- Office administration
- Medical transcription
- Claim forms
Timeline
Licensed Nail Technician
W Salon and Spa
12.2023 - Current
Lead Nail Technician
Amped Up Nails (Self Employed)
10.2021 - 12.2023
Surgical Coordinator
Florida Gynecologic Oncology and Robotic Surgery
07.2020 - 06.2021
Surgical Coordinator
Gentle Touch Breast Diagnostics
07.2019 - 07.2020
Surgical Coordinator
Boca Regional Hospital
04.2019 - 07.2019
Surgical Coordinator
Cosmeplast
08.2012 - 09.2019
Customer Service Representative
Fontainebleau Aviation
04.2012 - 09.2012
Records Clerk
North Miami Police Department
04.2009 - 04.2012
Licensed Nail Technicion - Nail Technology
The Hollywood Institute of Health And Beauty
High School Diploma -
J.P. Taravella
Some College (No Degree) - Business Administration and Management
Broward College