Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
BusinessDevelopmentManager
Shannon Fellows

Shannon Fellows

House manager/Personal assistant
Glen Cove,NY

Summary

Dedicated house manager, experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds.

Overview

10
10
years of professional experience

Work History

Property Manager/Elder Companion

Private Residence
05.2022 - Current
  • Improved household efficiency by implementing detailed schedules and routines for staff members.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
  • Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
  • Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
  • Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.

Dementia Care

Private Residence
04.2014 - 05.2022
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Facilitated social interactions among senior residents through group activities, events, and outings.
  • Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
  • Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
  • Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
  • Provided transportation services for clients to attend medical appointments or engage in community activities safely.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Assisted Living Administrator

Sunrise Senior Living
  • Enhanced staff performance through comprehensive training programs and regular performance evaluations.
  • Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care neighborhood.
  • Maintained a safe and comfortable living environment for residents by ensuring strict adherence to safety protocols and state regulations.
  • Increased family involvement in resident care by organizing regular family meetings and providing ongoing communication on resident progress.
  • Reduced employee turnover rates by fostering a positive work culture and providing opportunities for professional growth.
  • Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
  • Coordinated social events that engaged both residents families contributing towards an inclusive community atmosphere.

Hostel Manager

Clearwater Beach Hostel
  • Improved guest satisfaction by implementing efficient check-in and check-out processes.
  • Organized engaging activities and events for guests, fostering a sense of community within the hostel.
  • Maintained a high level of cleanliness and safety throughout the hostel, resulting in positive reviews from guests.
  • Managed staff schedules to ensure smooth operations and sufficient coverage during peak hours.

Education

Associate of Arts - Therapeutic Recreation/Anthropology/English

Suffolk County Community College
Selden, NY

Skills

  • Property Maintenance
  • Guest Relations Management
  • Event Oversight
  • Calendar Management
  • Facility Inspections
  • Quality Service
  • Case Management
  • Medication Management
  • Oxygen Administration
  • End of Life Care

References

References available upon request.

Timeline

Property Manager/Elder Companion

Private Residence
05.2022 - Current

Dementia Care

Private Residence
04.2014 - 05.2022

Assisted Living Administrator

Sunrise Senior Living

Hostel Manager

Clearwater Beach Hostel

Associate of Arts - Therapeutic Recreation/Anthropology/English

Suffolk County Community College

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Shannon FellowsHouse manager/Personal assistant