Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Feltz

Hockley,Texas

Summary

Results-driven leader with extensive experience in talent management, operations, and product management, recognized for building high-performing teams through effective mentoring and coaching. Strong analytical and organizational skills enhance business success while fostering employee satisfaction. Committed to delivering exceptional results in fast-paced environments, with a proactive and strategic focus on business growth and customer service excellence. Well-qualified Training Specialist skilled in planning and executing both onsite and remote training programs, complemented by an authoritative communication style that engages and inspires.

Overview

16
16
years of professional experience

Work History

Training Store Leader

Kate Spade
08.2021 - Current
  • Achieved financial success through improving measurable kpi’s that positively impacted store performance. Drove and maintained solid operational processes, inventory management and impeccable visual standards. Hired, trained and motivated a qualified sales team that effectively represents and communicates the Kate Spade brand to our customers. Developed 27 direct reports by focusing on providing challenging tasks, providing informal coaching and support, assisting and supporting store associates in sales and customer service, and constructing effective development plans for team members.


Store Manager Trainer

Starbucks
03.2020 - 08.2021
  • Grew a successful multi-million dollar business by leading a 30 person team to create and maintain the Starbucks Experience. Responsible for managing the overall operations of the store and driving the implementation of company systems. Achieved organizational goals by developing partner capability and inspiring excellence.

District Manager

Starbucks
10.2017 - 03.2021
  • Motivate, coach and strengthen 12 Store Managers as team leaders, retail operators, and business owners. Served as a resource by providing expertise on key customer issues, management, team staffing, store operations and company policies & procedures. Grew a portfolio of successful businesses by developing district level strategies to achieve each stores financial, operational and customer service goals, while addressing each stores unique strengths and challenges.

Store Manager

Starbucks
06.2014 - 10.2017
  • Grew a successful multi-million dollar business by leading a 20 person team to create and maintain the Starbucks Experience. Responsible for managing the overall operations of the store and driving the implementation of company systems. Achieved organizational goals by developing partner capability and inspiring excellence.

Store Manager

Bath and Body Works
09.2009 - 06.2014
  • Responsible for direct day to day operations of a multi-million dollar store. Recruit, train, mentor and manage 57-member team. Complete operational liability to achieve sales, service, organization, customer satisfaction and profitability goals while in compliance with company procedures. Developed and executed short- and long-term plans to achieve goals. Ensured maintenance of expected operational and merchandising standards.

Education

Business Administration And Management

Coastal Carolina University
Conway, SC

Skills

  • Workforce engagement
  • Talent acquisition
  • Sales coaching
  • Retail store management
  • Strategic business insight
  • Interpersonal skills
  • Expert in problem resolution
  • Agile strategic planning
  • Dedicated to customer satisfaction

Timeline

Training Store Leader

Kate Spade
08.2021 - Current

Store Manager Trainer

Starbucks
03.2020 - 08.2021

District Manager

Starbucks
10.2017 - 03.2021

Store Manager

Starbucks
06.2014 - 10.2017

Store Manager

Bath and Body Works
09.2009 - 06.2014

Business Administration And Management

Coastal Carolina University

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Shannon Feltz