SHANNON FERRAN
Manchester,ME
Summary
Highly adaptable, organized, and dedicated relations professional with noted experience in administrative management and development. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Business Development Associate
Travis Mills Foundation
Mount Vernon, Maine
02.2012 - Current
- Develop and manage strategic relationships with major donors on behalf of Foundation
- Manage grants ensuring timely submission and knowledge of awards
- Develop and manage strategic relationships with major donors
- Create sponsorship packages for Foundation’s signature events
- Develop and maintain relationships with businesses for support through event sponsorships
- Ensure proper sponsorship recognition through various marketing opportunities
- Assist in coordinating and executing all details with fundraising events
- Networking, including attending chamber events as well as traveling out of state to meet with potential supporters/donors to share Foundation’s mission.
Restaurant Manager, Front of House Senator
Inn & Spa
Augusta, Maine
06.2009 - 01.2012
- Performed cash handling activities and secured nightly bank deposits
- Adhered to safe work practices, food safety regulations and company guidelines
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives
- Demonstrated leadership by delegating roles to approximately 25 employees
- Created and distributed staff schedules and maintained timecards to facilitate efficient payroll process
- Resolved guests’ complaints while maintaining positive customer environment
- Led and directed team members on effective methods, operations, and procedures
- Carefully interviewed, selected, trained, and supervised staff.
Trip leader
Whitewater Rafting Guide, Northern Outdoors
West Forks, Maine
04.2000 - 09.2007
- For guided groups of up to 120 people and 16 staff members on whitewater river tours
- Built personal relationships with guests to promote positive experiences
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Provided information through narratives on various sites throughout Maine, particularly in The Forks and Katahdin areas, relaying little-known stories to provide interest.
Office Manager/Producer Relations Director
Combined Benefits United, Inc
Manchester, Maine
- Maintained computer and physical filing systems
- Maintained complete database of files, contacts, and project materials
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance
- Maintained CRM database with customer updates and report generation
- Worked in high-volume, competitive sales environment
- Assisted in recruitment of potential insurance agents
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Worked directly with insurance agents to discuss marketing strategies
- Managed agent's outreach for approximately 30 educational workshops per month
- Assisted with organizing 6 agent forum events per year and several weekly/monthly training events to develop strategies and tactical plans to promote accomplishment of recruiting and retention of current agents
- Communicated with insurance companies and agents to fulfill contracting requirements and approvals
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.
Education
Bachelor of Arts - Psychology
University of Maine at Farmington
06.1999
High School Diploma - undefined
Stearns High School
06.1995
Skills
- Complex Problem Solving
- Marketing and Communications
- Schedule Coordination
- Handling Customer Complaints
- Regulatory Compliance
- Administration and Operations
- Grant Knowledge
- Sponsorship Management
- Intuit QuickBooks
- CRM Software/Sales Force
- Multitasking and Prioritization
- Microsoft Office
- Payroll Administration
- Contracts and Vendor Agreements
- Donor Stewardship
- Fundraising Events/Campaigns
Timeline
Business Development Associate
Travis Mills Foundation
02.2012 - Current
Restaurant Manager, Front of House Senator
Inn & Spa
06.2009 - 01.2012
Trip leader
Whitewater Rafting Guide, Northern Outdoors
04.2000 - 09.2007
Office Manager/Producer Relations Director
Combined Benefits United, Inc
Bachelor of Arts - Psychology
University of Maine at Farmington
High School Diploma - undefined
Stearns High School
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