Shannon Fields
Clearwater,FL
Summary
Experienced leader with over 10 years of progressive experience in training, implementation, and operations in the tech and retail industries. Proven track record in building top-performing teams, leading cross-departmental initiatives, and delivering customer-focused solutions. Skilled in expanding training programs, enhancing service delivery, and exceeding engagement, service, and revenue goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Training and Implementation Manager
M3 Accounting + Analytics
07.2021 - Current
- Manages and coaches Training and Implementation Supervisors across three departments; ensures alignment with KPIs in training quality and service delivery.
- Partners with cross-functional teams to operationalize strategic initiatives; guides team members to improve training processes in response to evolving industry standards and customer feedback.
- Presents project updates to senior leadership; highlights successes and addresses challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
- Developed team structure and scaled department with five new positions; promoted three team members into leadership roles.
- Surpassed company-wide customer service goal of 4.5 for four consecutive years (2021–2024).
- Launched department-wide employee engagement initiatives; achieved engagement scores above company average in 2023 and 2024.
Training and Implementation Team Lead
M3 Accounting + Analytics
06.2018 - 07.2021
- Directed implementation and training activities across two departments; drove consistent delivery across teams.
- Co-led rollout of new Business Intelligence platform; coordinated with interdepartmental teams from beta testing to full release and led development of training processes for internal and external users.
- Increased efficiency by driving adoption of a new product management tool; streamlined internal workflows.
- Worked closely with Product Team to prioritize bugs and enhancement request; tested bug fixes and new features before public release.
Training and Implementation Specialist
M3 Accounting + Analytics
06.2016 - 06.2018
- Developed original training and implementation processes for the service of Data Integration.
- Managed multiple implementation projects concurrently and trained customers on self-service options prior to offboarding; maintained strict deadlines without compromising quality.
- Designed onboarding program for new hires; supported department growth through structured internal and external training.
Operations Manager
Macy’s
12.2014 - 06.2016
- Managed store operations for a location driving $18M annual revenue; increased sales, enhanced process efficiency, and improved employee engagement results.
- Partnered across teams to execute events and promote the Macy’s brand.
- Oversaw HR functions including hiring, training, and performance management.
- Successfully led operational transition during store closure while maintaining sales targets.
Sales Manager
Macy’s
06.2012 - 12.2014
- Led five sales teams totaling 12–45 employees; coached using performance scorecards to drive $3M–$7M annual revenue.
- Collaborated with peers and district teams to implement strategic sales initiatives.
Leasing Agent & Marketing Leader
The Woodlands of Gainesville
01.2010 - 06.2012
- Drove over 125 signed leases during peak leasing season.
- Planned and executed large-scale resident events; managed part-time marketing team.
Education
MBA - Human Resource Management
Central Michigan University Global Campus
01.2016
B.S. - Business Administration, Marketing
University of Florida
01.2012
Skills
- Cross-functional team leadership
- Staff hiring
- Performance management
- Budget control
- Project leadership
- Software implementation
- Problem-solving
- Time management
- Attention to detail
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Proficiency in Spanish (speaking, writing, reading)
Certification
Certified Scrum Product Owner (Scrum Alliance), Sept 2020
Awards
Senior Leadership Development Program, Macy’s Herald Square, July 2015, Sales Manager of the Season, Macy’s, Citrus Park Town Center, Fall 2013 & Spring 2014
Timeline
Training and Implementation Manager
M3 Accounting + Analytics
07.2021 - Current
Training and Implementation Team Lead
M3 Accounting + Analytics
06.2018 - 07.2021
Training and Implementation Specialist
M3 Accounting + Analytics
06.2016 - 06.2018
Operations Manager
Macy’s
12.2014 - 06.2016
Sales Manager
Macy’s
06.2012 - 12.2014
Leasing Agent & Marketing Leader
The Woodlands of Gainesville
01.2010 - 06.2012
B.S. - Business Administration, Marketing
University of Florida
MBA - Human Resource Management
Central Michigan University Global Campus
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