Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Finch

Killeen,TX

Summary

Organized simultaneous office functions and direct administrative personnel to meet needs of business professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

9
9
years of professional experience

Work History

Direct Care Worker

Health And Human Services (CDS)
Killeen , Texas
07.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented vitals, behaviors and medications in client medical records.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Administered medication as directed by physician.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Ran errands for patients, did shopping, and picked up other necessities.

Business Supervisor

Solix
Killeen , TX
08.2018 - Current
  • Performed risk analysis of supervisory activities, identifying areas for improvement and determining solutions through process modifications.
  • Monitored significant margin changes throughout monthly cycles, investigating causes and recording for supervisory review.
  • Supported workflow optimization with[Software], troubleshooting and correcting historic discrepancies through automation.
  • Supported audit requests, regulatory inquiries and process enhancements, periodically reviewing team capacity and performance to inform future decision making.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Business Supervisor

Teleperformance
Killeen, Texas
04.2014 - 07.2018
  • Performed risk analysis of supervisory activities, identifying areas for improvement and determining solutions through process modifications.
  • Monitored significant margin changes throughout monthly cycles, investigating causes and recording for supervisory review.
  • Supported audit requests, regulatory inquiries and process enhancements, periodically reviewing team capacity and performance to inform future decision making.
  • Oversaw front office activities, handling daily escalations and evaluating client requests.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Achieved specific team objectives and collection activity.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

Education

Bachelor of Science - Health Care Administration

Ashford University
San Diego, CA
12.2023

High School Diploma -

West Middle High School
Grand Rapids, MI
06.2002

Skills

  • Ability to Lift Clients
  • Household Cleaning
  • Knowledge of State Regulations
  • Bedside Care
  • Incapacitation Care
  • Case Management
  • Diet and Nutrition
  • Problem Identification
  • First Aid Certification
  • Client Requirements
  • Patient Ambulation
  • Personal Service
  • Care Plan Management
  • Client Education
  • Compassionate Client Care
  • Quality Program Protocols
  • Behavior Redirection
  • Caring Companionship
  • Meal Planning and Preparation
  • Clinical Quality Program Standards
  • Status Updates
  • Community Integration
  • Office Management
  • Customer Experience
  • Customer Service Process Improvement
  • Data Communications
  • Report Preparation and Analysis
  • Staff Training
  • Team Management
  • Strategic Vision
  • Operational Planning
  • Customer Satisfaction
  • Office Supplies and Inventory
  • Conflict Resolution
  • Financial Records
  • Team Support
  • Customer Needs Assessments
  • Team Goals
  • Office Procedures
  • Corrective Actions
  • Identifying Trends
  • Business Recordkeeping
  • Business Documentation
  • Customer Support
  • Employee Motivation
  • Remote Work Coordination
  • Office Equipment Management
  • Database Maintenance
  • Research and Analysis
  • Leadership and Change Management

Timeline

Direct Care Worker

Health And Human Services (CDS)
07.2021 - Current

Business Supervisor

Solix
08.2018 - Current

Business Supervisor

Teleperformance
04.2014 - 07.2018

Bachelor of Science - Health Care Administration

Ashford University

High School Diploma -

West Middle High School
Shannon Finch