Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Finley

Sellersville,PA

Summary

I strive to lead, inspire and support those within the Client Enablement Team by applying a growth mindset to every situation. I am a focused and determined employee that works to foster healthy communication between the Client Enablement Team, and vendor partners with the goal of ensuring the best customer experience Best Buy Business can provide. I am always willing to learn new skills and processes with an open mind for all scenarios.

Overview

6
6
years of professional experience

Work History

Order Fulfillment Specialist

Best Buy
Remote
06.2021 - Current
  • Trains new team members on order fulfillment procedures and best practices
  • Implements efficiency improvements to streamline order processing and shipment logistics. Utilizes inventory management software to track order status and shipment progress.
  • Maintains organized order fulfillment process to meet deadlines and quality standards.
  • Communicates order status to account managers to provide exceptional customer service, as well as with warehouses and shipping carriers on tracking and delivery issues.

BRIDGE Agent

Best Buy
Remote
10.2020 - 06.2021
  • Handled inbound calls from store employees and customers with professionalism and efficiency. Adhered to company policies and procedures to ensure customer satisfaction.
  • Performed data entry and maintained detailed records of customer interactions.
  • Demonstrated strong communication skills through phone and email correspondence.

Front End Lead

Best Buy
Montgomeryville, PA
06.2019 - 05.2020
  • Managed a team of customer service representatives to ensure high levels of customer satisfaction. Trained new employees on company policies and procedures.
  • Provided excellent service and resolved customer complaints in a timely manner. Collaborated with other departments to improve overall customer service processes.
  • Implemented new customer service strategies that improved overall customer experience. Utilized customer feedback to make data-driven decisions and improve service quality.
  • Handled complex customer inquiries and escalated issues to the appropriate department.

SWAT Inventory Control

Best Buy
Quakertown, PA
03.2018 - 06.2019
  • Strong skills in organization and attention to detail. Coaching around shrink and inventory adjustments. Creating weekly and monthly shrink barometers.
  • Experience in conducting inventory audits and reconciliations. Knowledge of supply chain management practices.
  • Ability to work efficiently under pressure. Effective communication and teamwork skills.

Education

High School Diploma -

Boyertown Area Senior High School
Boyertown, PA
06-2014

Skills

  • Inventory Management and Excellent Numerical Skills
  • Order Processing and Customer Service
  • Business Awareness and Attention to Detail Time Management and Excellent Communication and Interpersonal Skills
  • Computer Proficiency in systems such as Microsoft Suite, Comergent, Power BI, RSS, Order Manage , Symphony, Commerce Hub & Archimedes
  • Exceptional Problem Solving Skills and Inclusive Decision Maker Strong Team Leader

Timeline

Order Fulfillment Specialist

Best Buy
06.2021 - Current

BRIDGE Agent

Best Buy
10.2020 - 06.2021

Front End Lead

Best Buy
06.2019 - 05.2020

SWAT Inventory Control

Best Buy
03.2018 - 06.2019

High School Diploma -

Boyertown Area Senior High School

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Shannon Finley