Summary
Overview
Work History
Education
Skills
Activities
Training
Timeline
Generic

SHANNON FISHBACK

Corpus Christi,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

8
8
years of professional experience

Work History

PHARMACY TECHNICIAN

CVS PHARMACY
11.2021 - Current
  • Responsible for processing insurance claims on new prescriptions
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Learned how to take proper inventory count of all scripts in the Pharmacy
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Establishing and maintaining patient records.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Collected co-payments or full payments from customers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Answered incoming phone calls and addressed questions from customers,healthcare providers, and insurance companies
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Managed closing duties for pharmacy.
  • Managed Waiting Bin inventory every month for accurate sales of prescriptions

HOUSEKEEPER

CINNAMON SHORES RENTALS
01.2021 - 11.2021
  • Responsible for the thorough and careful cleaning of vacation homes at Cinnamon Shores
  • Duties included bed making, cleaning and sanitizing kitchen and bathrooms, deep cleans, assisting other team members with cleaning their sections
  • Assisting onsite renters with any touch up work or laundry services
  • Cleaning and sanitizing the main office where employees and guests work and maintain customer service
  • Able to clean multiple units within one workday
  • Able to adapt and overcome any and all possible challenges
  • Responsible for training new employees.

03.2019 - 10.2019

CUSTOMER SERVICE ASSOCIATE

WINN DIXIE
08.2016 - 11.2018
  • Provided proficient customer service
  • Handled with cash, electronic and EBT transactions
  • Trained 10 new employees ensuring standard operation procedures were understood and followed
  • Directed customers to the correct aisles
  • Educated customers regarding the new rewards program and card requirements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

RETAIL SALES ASSOCIATE

ROSS: DRESS FOR LESS
11.2015 - 05.2016
  • Provided proficient customer service
  • Worked in the fitting rooms.

RETAIL SALES ASSOCIATE

TOYS “R” US
10.2015 - 05.2016
  • Provided proficient customer service
  • Handled the cash register
  • Trained new seasonal employees.

Education

BACHELOR’S DEGREE IN PUBLIC HEALTH -

NATIONAL UNIVERSITY
San Diego, CA
11.2015

PATIENT CARE ASSISTANT TECHNICIAN -

KAPLAN COLLEGE SAN DIEGO CAMPUS
San Diego, CA
06.2012

Skills

  • Excellent written and communication skills
  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Background as a student receptionist assisting people over the phone
  • Comfortable and knowledgeable in handling money
  • Face to face customer service experience
  • Hardworking
  • Trustworthy
  • Honest
  • Friendly
  • Adaptable

Activities

  • American Heart/American Stroke Association (2015); Office duties, attended health fairs to spread awareness to the community on preventing heart disease and stroke
  • March of Dimes Association (2011-2012); Office duties
  • UCSD Medical Center- 2011 Emergency Preparedness Drill; Participated in a mock emergency drill to test how effective hospital emergency management plans are in case of a major crisis were to take place in the future

Training

Phlebotomist, Marine Corp Recruit Depot San Diego, Performed Venipuncture on recruits, Took vital signs on recruits Home Health Aide, Emeritus Assisted Living, Took care of patients in the facility, and at home, Daily documentation, Assisted with activities of daily living with patients, Transferring patients

Timeline

PHARMACY TECHNICIAN

CVS PHARMACY
11.2021 - Current

HOUSEKEEPER

CINNAMON SHORES RENTALS
01.2021 - 11.2021

03.2019 - 10.2019

CUSTOMER SERVICE ASSOCIATE

WINN DIXIE
08.2016 - 11.2018

RETAIL SALES ASSOCIATE

ROSS: DRESS FOR LESS
11.2015 - 05.2016

RETAIL SALES ASSOCIATE

TOYS “R” US
10.2015 - 05.2016

BACHELOR’S DEGREE IN PUBLIC HEALTH -

NATIONAL UNIVERSITY

PATIENT CARE ASSISTANT TECHNICIAN -

KAPLAN COLLEGE SAN DIEGO CAMPUS

Similar Profiles

CREATE PROFILE
SHANNON FISHBACK