Shannon Fisher
Emmaus,PA
Summary
Organized Event Coordinator with 7 years of comprehensive experience overseeing and coordinating various events. Well-versed in booking venues and arranging speakers, negotiating terms, and conditions and hiring personnel to manage operations of events. Versatile and outgoing professional possessing strong networking abilities paired with in-depth knowledge of hospitality management procedures.
Overview
23
23
years of professional experience
Work History
Assistant Event Manager
Whisky Advocate
Emmaus, PA
09.2022 - Current
- Marketed and publicized special events in social calendars.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Paid and settled vendors, venues, staff, and contracted services.
- Developed and implemented effective marketing plans for generating event revenues.
- Ensured compliance with health and safety regulations at all times.
- Coordinated with vendors for the provision of services such as catering, accommodation, transport and entertainment.
- Planned and organized meetings, conferences, trade shows and other special events.
- Conferred with customers to gather event requirements and explore opportunities.
- Sourced venues for events based on budget requirements and client preferences.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Maintained relationships with existing clients by providing excellent customer service.
- Organized venues, budgets, guest lists, catering and event timelines.
- Worked with professional and trade associations to create memorable and successful events.
- Liaised with external stakeholders such as sponsors, media partners and guests.
- Attended and participated in industry events.
- Reserved space, equipment and personnel needed to facilitate events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Supervised staff members involved in planning or executing an event.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Identified areas where improvements could be made after each event was completed.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Managed comprehensive budgets to allocate event resources and stay within financial constraints.
- Analyzed feedback from participants to inform future decision making.
- Assisted in developing promotional materials such as brochures, flyers and presentations.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Developed event strategies to ensure objectives were met.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Coordinated and allocated equipment, supplies and staff for events.
- Implemented promotional strategies to maximize conference and convention attendees.
- Generated ideas for creative solutions during the course of an event.
- Acted as a point of contact between clients, suppliers and internal teams throughout the duration of an event.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
Shannons Cleaning Business
Self-employeed
Emmaus, PA
06.2004 - Current
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Responded promptly to customer inquiries regarding services provided.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Replenished supply of hand soap, paper towels and other consumables.
- Steam-cleaned or shampooed carpets.
- Restocked supplies, replacing toiletries, liners and soaps.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Polished hard surface floors using a buffing machine or an auto scrubber as necessary.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Responded to emergency cleaning requests to meet client expectations.
- Emptied trash cans and ensured recycling bins were separated properly.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Reduced cleaning time significantly while maintaining company quality standards.
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Changed linens on beds when requested by client or hotel staff.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
Banquet Manager
Lehigh Country Club
Allentown, PA
02.2001 - 06.2004
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Mentored and coached team of banquet setters and other event personnel.
- Created schedules for food and beverage service employees.
- Hired and trained staff and new hires according to company policy and regulations.
- Organized and laid out buffet equipment, food displays, and other items.
- Performed site visits prior to an event in order to assess any potential issues that may arise during the event.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted in developing marketing plans for special events or promotions related to banquets.
- Issued room keys and escort instructions to bellhops.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Organized, scheduled and supervised staff for banquets.
- Ordered necessary items to meet customer needs and specifications.
- Maintained detailed records of stock and reviewed inventory to plan events.
- Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality.
- Responded to and resolved guest issues or complaints.
- Established guidelines and procedures for operating the banquet department efficiently.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Oversaw recruiting, interviews and new employee hiring.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Created detailed reports on the status of all events held within the facility.
- Built and maintained productive relationships with employees.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
Education
Some College (No Degree) - Education
Kutztown University of Pennsylvania
Kutztown, PASkills
- Food Procurement
- Food Safety and Sanitation
- Team Member Development
- Fundraising Events
- Vendor Coordination
- Team Leadership and Supervision
- Catering Coordination
- New Business Development
- Guest Relations
- Vendor Management
- Operations Oversight
- Event Marketing
- Talent Recruitment
- Continuous Improvement
- Events Planning Trends
- Project Management
- Supplier Relations
- Managing Events Start to Finish
Timeline
Assistant Event Manager
Whisky Advocate
09.2022 - Current
Shannons Cleaning Business
Self-employeed
06.2004 - Current
Banquet Manager
Lehigh Country Club
02.2001 - 06.2004
Some College (No Degree) - Education
Kutztown University of Pennsylvania
Similar Profiles
Kévyn TermetKévyn Termet
International Brand Manager at Alfred GIRAUD French Malt WhiskyInternational Brand Manager at Alfred GIRAUD French Malt Whisky
Andre BarrAndre Barr
Whisky Bartender at Bruny Island House of WhiskyWhisky Bartender at Bruny Island House of Whisky
Carolyn SellarCarolyn Sellar
Business Development and Sales Managing Director – CEO/OWNER at Adventures in Whisky & SpiritsBusiness Development and Sales Managing Director – CEO/OWNER at Adventures in Whisky & Spirits
Russell WalkerRussell Walker
Cook at Sacred Heart Senior Living by the CreekCook at Sacred Heart Senior Living by the Creek
Tony SmithTony Smith
Care Giver at All American Home CareCare Giver at All American Home Care