Shannon Fitzgerald
Pfafftown,NC
Summary
Experienced healthcare professional prepared for role with strong background as a clinical nurse educator, telephonic triage nurse, pharmacovigilance nurse and critical care. Expertise in evaluating medical records, ensuring compliance with regulatory standards, and facilitating effective communication between healthcare providers. Known for collaborative approach, reliability, and adaptability to changing needs. Skilled in healthcare documentation, with focus on achieving measurable results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Surgical Staff Registered Nurse
Novant Health Kernersville Medical Center
Kernersville, NC
01.2025 - Current
- Administer blood products safely following established transfusion protocols while closely monitoring patients for any adverse reactions or complications.
- Recognize and report changes in patients'' conditions promptly, initiate appropriate interventions or escalate concerns to physicians as needed.
- Provide wound care management for a diverse range of surgical incisions, pressure ulcers, burns, or other wounds requiring skilled interventions.
- Promote patient safety through adherence to infection control protocols and implementation of fall prevention strategies.
Clinical Nurse Educator
Momentum Life Sciences
Indianapolis, IN
08.2018 - 01.2025
- Clinical nurse educator supporting patient population on biologic therapy. Make scheduled calls throughout a year's time outreaching to the patient to assess progress on therapy and to answer any medication related questions. Support patients throughout their journey on the medication by educating and empowering them to take charge of their own health. Assist in conferencing in specialty pharmacies on calls to aid in expediting fulfillment of the medication to the patient. Reporting adverse events to drug safety team
Telephonic Triage Nurse
Optum AARP Nurseline
Greensboro, NC
04.2016 - 08.2018
- Working in a fast paced telephonic nursing environment I provided 24/7 triage nursing support to AARP population members. Using triage guidelines I worked within my scope as a nurse to triage members who are symptomatic and make appropriate care recommendations, provide physician referrals, referrals to case management if needed and answered medication related questions, i.e. possible drug interactions
Health Management Nurse
CVS Health
Greensboro, NC
10.2014 - 09.2015
- Worked in a telephonic nursing position I was responsible for quarterly assessments on high-risk insurance plan members to manage seventeen rare disorders. I identified any needs the members might have and directed them either to a case manager or to a resource specialist for further assistance depending on the issues. I served in a preventative capacity to my members, helping them keep on track to keep their disease process in check and to avoid ER visits and lengthy hospitalization. I underwent motivational interviewing training so that I could assist members by drawing them out so any possible needs could be identified. I set up LOI calls as needed (level of intervention) if follow up was deemed necessary for the member's well being
ICU Nurse
High Point Medical Center
High Point, NC
07.2012 - 09.2014
- I worked as part of a critical care team and was responsible for the care of 2-3 acutely ill patients in an ICU environment. I did head to toe assessments, total care of patients and ensured they received their medication in a timely manner. I admitted new patients from the ER and began discharge planning on the initial admission of patient to the unit, setting up care plans for each patient. I collaborated with family members, providing emotional support and serving as an advocate for the patient's needs. I participated in professional organizations and continuing education to improve my practice knowledge and skills
Education
Associates - Nursing
New River Community College
Dublin, VA08.2005
High School Diploma - undefined
Mount Airy Senior High
Mount Airy, NC05.1988
Skills
- Understanding of HIPAA compliance requirements
- Evidence-based clinical reasoning
- Patient-centered care approach
- Ensuring confidentiality in patient care
- Precision in documentation
Certification
BLS certification
ACLS certification
Timeline
Medical Surgical Staff Registered Nurse
Novant Health Kernersville Medical Center
01.2025 - Current
Clinical Nurse Educator
Momentum Life Sciences
08.2018 - 01.2025
Telephonic Triage Nurse
Optum AARP Nurseline
04.2016 - 08.2018
Health Management Nurse
CVS Health
10.2014 - 09.2015
ICU Nurse
High Point Medical Center
07.2012 - 09.2014
High School Diploma - undefined
Mount Airy Senior High
Associates - Nursing
New River Community College