Shannon Folsom

Collaborate with Instructional, Leadership, Counselor, Academic Integrity and Professional Learning departments to heighten awareness regarding instruction and learning strategies for students with disabilities/impairments

Establish and maintain an efficient and accurate record keeping system by documenting all ESE related support; while ensuring compliance

Assist in the development of standard operating procedures for ESE policies and procedures

Assist students, parents and instructional staff in interpreting accommodations on IEPs

Communicate regularly with parents of students with disabilities to ensure that their accommodations are being met and are addressed in a timely and appropriate fashion

Assist with developing and providing ESE-related training for staff and customers as needed

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Created customer support strategies to increase customer retention.

• Collaborated with teachers to identify students'' needs and develop appropriate interventions for improved academic achievement.
• Streamlined communication between administration, teachers, parents, and students by developing an efficient referral system for counseling services.
• Facilitated conflict resolution among students, resulting in a decrease in disciplinary incidents.
• Implemented data-driven counseling practices, leading to more effective solutions for student issues.
• Served as a liaison between the school community and outside agencies, advocating for student needs and promoting mental health awareness.
• Continuously improved professional skills by attending conferences, workshops, and trainings related to school counseling practices.
• Encouraged social-emotional development through small group sessions focused on self-awareness, relationship-building, and decision-making skills.

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Supported project management team for optimal performance.
• Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
• Encouraged a work environment conducive to the development of high performing teams.
• Served as liaison with school district personnel and local board of education.
• Developed and implement public relations strategies for increasing student enrollment.

• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Ensured a quality instructional program is operating in all schools.
• Developed and facilitated a professional development plan for assigned areas.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Established goals and expectations for student and teacher performance.
• Built a referral pipeline by remaining active with community, establishing referral networks and resources
• Established excellent relationships with students and family members by proactively identifying problems and acting appropriately.

• Recruited, trained and mentored faculty and staff in best practices for instruction.
• Oversaw development and implementation of quality educational programs.
• Leading regular meetings with faculty members to discuss best practices in education delivery methods; provided constructive feedback to promote improvements.
• Implemented rigorous academic standards while maintaining flexibility in instructional approaches to accommodate diverse student needs.

• Implemented data-driven counseling practices, leading to more effective solutions for student issues.
• Assisted with the development of the master schedule, assuring that students are placed in appropriate academic courses.
• Partnered with parents and guardians to promote student success in school environment.
• Identified and addressed concerns of incoming students and parents.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Monitored student progress to drive successful academic outcomes.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Utilized data-driven instruction to tailor lessons for improved academic performance.

• Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
• Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.