Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Fontenot

Joshua,TX

Summary

Accomplished Assistant Manager at Chalet City, adept in customer service and decision-making, significantly improved customer satisfaction and financial accuracy. Leveraged first aid training and empathy across roles, enhancing safety and support. Proven track record in efficient resource allocation and team leadership, ensuring high-quality outcomes under pressure.

Overview

6
6
years of professional experience

Work History

Infant Teacher

The Learning Experience
04.2024 - Current
  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.

Resident Care Aide

Whilshire By Abby
10.2023 - 01.2024
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Followed nutritional plans to prepare optimal meals.
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.

Scheduler

Alpha & OmegaPest Control
04.2023 - 10.2023
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

Front End Associate

Jet Cleaners
04.2022 - 04.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
  • Answered questions about store policies and addressed customer concerns.

Assistant Manager

Chalet City
04.2018 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

High School Diploma -

Cornerstone Christian Academy
Midlothian

Skills

First Aid Training

Patience and Empathy

Safety awareness

Housekeeping skills

Strong Work Ethic

Customer Service

Tact and sensitivity

Caring and Understanding

Active listener

Decision-Making

Approachable

Efficient under pressure

Emotionally supportive

Timeline

Infant Teacher

The Learning Experience
04.2024 - Current

Resident Care Aide

Whilshire By Abby
10.2023 - 01.2024

Scheduler

Alpha & OmegaPest Control
04.2023 - 10.2023

Front End Associate

Jet Cleaners
04.2022 - 04.2023

Assistant Manager

Chalet City
04.2018 - 04.2022

High School Diploma -

Cornerstone Christian Academy

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Shannon Fontenot