Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Ford

Cleveland Heights,OH

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

18
18
years of professional experience

Work History

Senior Business Executive

AT&T
10.2023 - Current
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Identified new market opportunities through comprehensive analysis of industry trends, competitor activities, and consumer preferences.
  • Improved customer satisfaction with enhanced communication channels, timely issue resolution, and proactive relationship management.
  • Delivered consistent revenue growth by identifying untapped market segments and crafting targeted strategies to capture new business.
  • Developed strategy to combat increased competitive presence within territory.

Relationship Manager

Heartland Payment Systems
06.2023 - 10.2023
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Outreach Executive

Oak Street Health
04.2022 - 07.2023
  • Created and delivered compelling presentations to promote the organization''s mission and goals.
  • Served as a spokesperson for the organization at public events, effectively communicating its objectives and values to diverse audiences.
  • Established partnerships with local businesses to support the organization''s mission, increasing community presence and impact.
  • Managed a team of volunteers for event planning, coordination, and successful execution.
  • Developed tailored content for various audience segments, resulting in increased engagement levels across multiple platforms.
  • Increased community engagement by organizing and executing impactful outreach events.
  • Participated in community events to promote services and engage with public.

Director of Acquisitions

Pinnacle Real Estate
01.2020 - 04.2022
  • Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
  • Led successful negotiations for high-value deals, resulting in significant company growth and expansion.
  • Spearheaded due diligence efforts for high-profile transactions, uncovering valuable insights that shaped negotiation strategies.
  • Continuously evaluated the effectiveness of acquisition strategies and processes, implementing improvements as needed for sustained success.
  • Established and maintained metrics that measured team and individual performance.
  • Oversaw day-to-day talent acquisition operation and provided guidance on recruiting issues.
  • Implemented rigorous risk management practices, minimizing exposure to potential liabilities during the acquisition process.
  • Devised and implemented strategies to optimize purchasing processes and reduce costs.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.

Medical Sales Executive

Inogen
10.2018 - 01.2020
  • Expanded market share through consistent prospecting, networking, and cold calling efforts.
  • Streamlined order processing and customer service operations, increasing overall efficiency within the organization.
  • Utilized CRM software to track leads, manage pipeline activity, and analyze performance metrics to guide future actions more effectively.
  • Increased sales revenue by developing and maintaining strong relationships with key healthcare professionals.
  • Exceeded sales targets with effective territory management and strategic planning.
  • Implemented sales strategies that targeted untapped markets, leading to significant growth in new business opportunities.
  • Developed strong rapport with clients by consistently delivering exceptional customer service throughout the sales process.
  • Assisted in mentoring new hires on sales techniques and product knowledge which contributed to their success in meeting their initial sales goals.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.

General Manager

AT&T
05.2014 - 10.2018
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Commercial Sales Executive

Hhgregg
10.2006 - 05.2014
  • Implemented effective sales strategies for consistent growth in market share.
  • Conducted regular reviews of sales pipeline, identifying areas for improvement and adjusting tactics accordingly.
  • Established lasting partnerships with external vendors, streamlining processes and enhancing overall efficiency.
  • Increased sales revenue by developing and maintaining strong relationships with key clients.
  • Delivered compelling product demonstrations that showcased unique features and benefits, driving increased interest from potential clients.
  • Analyzed market trends to identify new business opportunities and capitalize on emerging markets.
  • Consistently met or exceeded monthly quotas by effectively prioritizing tasks and managing time efficiently.
  • Exceeded sales targets by implementing innovative approaches to account management and client engagement.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.

Education

Business Finance

Florida Agricultural And Mechanical University
Tallahassee, FL

Business Finance

Vermilion College
Ely, MN

Skills

  • Organizational development
  • Performance management
  • Problem-solving aptitude
  • Business management
  • Staff development
  • Project management
  • Recruitment and hiring
  • Effective leader
  • Problem-solving abilities
  • Prospect development
  • Sales strategy optimization
  • Consultative sales
  • Contract negotiation

Timeline

Senior Business Executive

AT&T
10.2023 - Current

Relationship Manager

Heartland Payment Systems
06.2023 - 10.2023

Outreach Executive

Oak Street Health
04.2022 - 07.2023

Director of Acquisitions

Pinnacle Real Estate
01.2020 - 04.2022

Medical Sales Executive

Inogen
10.2018 - 01.2020

General Manager

AT&T
05.2014 - 10.2018

Commercial Sales Executive

Hhgregg
10.2006 - 05.2014

Business Finance

Florida Agricultural And Mechanical University

Business Finance

Vermilion College

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Shannon Ford