Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON FORGY

Troup,TX

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

20
20
years of professional experience

Work History

Customer Service Representative/Sales Associate

Texas Trading Post
10.2021 - 05.2022
    • Responded promptly to customer queries to increase overall satisfaction
    • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
    • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery

Challenge A Director

Classical Conversations of Central Tyler
07.2021 - 04.2022
    • Attended and participated in professional development activities and conferences
    • Engaged parents or guardians by connecting via phone or e-mail
    • Created flexible academic programs and classroom environments, promoting learning and personal growth
    • Documented student attendance and maintained achievement and progress records

Challenge 1 Director

Classical Conversations of Central Tyler
07.2019 - 04.2020
    • Integrated technology into classroom and lesson plans, supporting students through accessibility tools
    • Created flexible academic programs and classroom environments, promoting learning and personal growth
    • Presented academic content using various engaging and rigorous instructional strategies
    • Motivated and engaged students, developing skills and knowledge for academic foundation

Foundations Tutor

Classical Conversations of Central Tyler
07.2016 - 04.2017
  • Assisted students with developing positive academic strategies to improve learning and boost self-confidence
  • Provided feedback to students, used positive reinforcement techniques to encourage, motivate and build confidence in students
  • Incorporated different educational methodologies to enhance classroom-taught material
  • Administered, proctor and score academic and diagnostic assessments.

Paraprofessional

Whitehouse High School
07.2007 - 06.2011
    • Implemented behavioral plans designed by IEP team
    • Worked one-on-one with students to reinforce learning of materials
    • Attended staff meetings and served on committees, as required
    • Discussed assigned duties with classroom teachers to coordinate instructional efforts
    • Operated and maintained audio-visual equipment.

Data Entry, Medication Assistance Program

P.A.T.H.
11.2006 - 07.2007
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Outreach Coordinator

Green Acres Baptist Church
07.2004 - 05.2005
    • Prepared and maintained records and reports, such as personnel records and training manuals
    • Recruited, interviewed and hired volunteers
    • Worked with coworkers to complete tasks
    • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Licensed Insurance Representative

Threlkeld & Company Insurance
06.2003 - 05.2004
    • Responded to telephone inquiries and complaints following standard operating procedures
    • Utilized automated systems to log and retrieve call information
    • Updated and maintained database with accurate customer information and timely data entry, maintained logs and documentation to detail key information regarding incoming and outgoing calls
    • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Customer Service Representative

Aetna Insurance
04.2002 - 06.2003
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.

Various Positions

The Salvation Army
01.2002 - 04.2002
    • Utilized maps, landmarks and traffic conditions to expertly navigate to and from destinations efficiently..
    • Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
    • Cleaned and organized kitchen stations to promote team efficiency.
    • Aided with crisis intervention by redirecting negative
    • Handled confidential and sensitive information with discretion and tact.

Education

Medical Transcription In Medical Information -

Tyler Junior College
Tyler

Skills

  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Call Documentation
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Inbound and Outbound Calling
  • Telephone Management
  • Document Conversion
  • Customer Service and Assistance

Timeline

Customer Service Representative/Sales Associate

Texas Trading Post
10.2021 - 05.2022

Challenge A Director

Classical Conversations of Central Tyler
07.2021 - 04.2022

Challenge 1 Director

Classical Conversations of Central Tyler
07.2019 - 04.2020

Foundations Tutor

Classical Conversations of Central Tyler
07.2016 - 04.2017

Paraprofessional

Whitehouse High School
07.2007 - 06.2011

Data Entry, Medication Assistance Program

P.A.T.H.
11.2006 - 07.2007

Outreach Coordinator

Green Acres Baptist Church
07.2004 - 05.2005

Licensed Insurance Representative

Threlkeld & Company Insurance
06.2003 - 05.2004

Customer Service Representative

Aetna Insurance
04.2002 - 06.2003

Various Positions

The Salvation Army
01.2002 - 04.2002

Medical Transcription In Medical Information -

Tyler Junior College

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SHANNON FORGY