Shannon Foster
Escondido,CA
Summary
Highly experienced customer service professional with over 10 years of expertise in multi-phone line systems, cash register operation, and public interaction. Seeking a challenging position with an expanding company to leverage my skills and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Operator
CarMax
09.2023 - 03.2024
- Executed various receptionist tasks including mail sorting, phone answering, message taking, and addressing queries from staff or guests on site.
- Managed receptionist tasks which involved filing paperwork, typing correspondence, and inputting data into the computer system.
Caregiver
Amada Senior Care
06.2023 - 01.2024
- Provided dementia communication strategies, anxiety reduction, social interaction, cognitive support, and warm companionship
- Played games with clients, read to them, and assisted them with their day-to-day activities, whether on or off-site
- Provided independent living facilitation and helped clients with bathing and personal hygiene
- Assisted with dressing, toileting, meal cooking and prepping, and feeding support if needed
- Performed light housekeeping duties including but not limited to laundry, cleaned kitchens, bathrooms, and pet care
- Monitored clients regularly, detecting and reporting any abnormalities to clinical managers
- Provided support for clients’ medications by informing and reminding them of the times they were to be taken
- Kept logs of all daily activities, meals eaten, times medications were taken, and any noticed health concerns
Direct Support Staff
Mountain Shadows Support Group
07.2022 - 09.2022
- Provided direct support to individuals with disabilities and adults.
- Supported individuals with disabilities in performing tasks related to daily living.
- Streamlined flow of information between clients, families, and healthcare staff
- Monitored adherence to regulatory guidelines and protocols.
- Established strong relationships with clients by providing emotional support and guidance
- Monitored client behavior and conditions, promptly notifying supervisors and medical staff of any observed changes.
Barber Instructor
Associated Barber College of San Diego
08.2021 - 08.2022
- Paid attention to detail
- Utilized excellent listening skills to follow directions and be creative accurately
- Performed all duties commensurate with a professionally licensed barber/stylist
- Provided customers with barbering services
- Recorded service charge on the ticket or receive payment
- Cleaned work area and work tools
- Developed a rapport with clients
- Taught clients and students about the art of barbering
Hostess
P.F. Changs China Bistro Co.
11.2016 - 06.2017
- Greeted incoming and departing Guests and escorted them to assigned dining areas
- Presented menus and announced the waiter's name
- Informed Guest of current promotion
- Directed incoming calls to the restaurant to provide appropriate service
- Tended to special Guest needs and requests
- Observant of guests' needs throughout the dining experience to ensure they received high-quality service
- Protected establishments and patrons following sanitation, safety, and alcohol control policies
- Helped dining room staff by setting and clearing tables, replenishing water, served beverages
- Contributed to team effort by accomplishing related results as needed
Cashier
Kmart
03.2014 - 08.2014
- Entered purchases into the cash register to calculate the total purchase price
- Accepted cash, checks, or bank cards for payment and completed check and bank card transactions according to established procedures
- Trained new cashiers
- Kept the register area neat, clean, and stocked with all necessary supplies
- Made and counted back changes and issued receipts to customers
- Operated the ticket dispensing machine
- Maintained enough change in the cash drawer
Cashier
Target
11.2013 - 01.2014
- Opened the drawer and counted the money to ensure the correct amount was in the drawer
- Welcomed customers to the check-out line
- Rang items up using a scanner
- Paid attention to make sure all items rang up correctly and at the correct price and assisted customers with purchases paid by debit cards/ credit cards
- Offered them some of the items we had at the registers
- If paid with cash, counted out the correct change for them
- Gave customers receipts and any coupons that were printed out
- Put their items in their carts
Lead Cashier
Wing stop
10.2012 - 11.2012
- Entered purchases into the cash register to calculate the total purchase price
- Received phone orders and entered the orders into the register
- Gave customers’ orders when they arrived and read them to verify everything was correct
- Trained new cashiers
- Kept the register area neat and clean and stocked with all necessary supplies
- Made and counted back changes and issued receipts to customers
- Balanced cash drawer and receipts
- Assisted in other store areas, such as clean-up and shelf stocking, and kept merchandise displayed orderly
Education
High School Diploma -
Bassett Adult School
La Puente, CASkills
- Customer service
- Multi-phone line system
- Cash register
- Public interaction
- Trainable
- Motivated
- Reliable
- Team building expertise
- Event Coordination
- Supply Management
- Vendor Relationship Management
- Teamwork and Collaboration
- Administrative Support
- Data Entry
Certification
San Diego Barber College
References
References available upon request.
Timeline
Customer Operator
CarMax
09.2023 - 03.2024
Caregiver
Amada Senior Care
06.2023 - 01.2024
Direct Support Staff
Mountain Shadows Support Group
07.2022 - 09.2022
Barber Instructor
Associated Barber College of San Diego
08.2021 - 08.2022
Hostess
P.F. Changs China Bistro Co.
11.2016 - 06.2017
Cashier
Kmart
03.2014 - 08.2014
Cashier
Target
11.2013 - 01.2014
Lead Cashier
Wing stop
10.2012 - 11.2012
High School Diploma -
Bassett Adult School
Similar Profiles
Christopher DepetroChristopher Depetro
Director of Logistics Operations at CarMaxDirector of Logistics Operations at CarMax
Benjamin NovackBenjamin Novack
Inventory Lead at CarmaxInventory Lead at Carmax
Malcolm KaplanMalcolm Kaplan
Customer Experience Consultant at CarMaxCustomer Experience Consultant at CarMax
VICTOR OLIVEIRAVICTOR OLIVEIRA
Salesman at CarMaxSalesman at CarMax
Nicolas DanielsNicolas Daniels
Cashier at San Diego Safari ParkCashier at San Diego Safari Park