Shannon Frazier
Jacksonville,AR
Summary
Experienced Logistics Manager bringing over 20 years of coordinating shipments, collaborating with logistical contractors, and managing customer needs. Very meticulous, resilient and flexible in handling diverse issues. High knowledgeable about supply regulations and standards. Expert in resolving complex logistic and developing strategies to promote positive experiences. Skilled in organizing and executing international and domestic shipments to support timely delivery. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Driven Material Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
18
18
years of professional experience
Work History
Customer Support Manager
United States Air Force
08.2022 - Current
- Section Chief for Customer Support for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.
- Delivered logistical strategies and developed systems and procedures to improve operational quality and team efficiency
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Investigated and resolved pricing and database issues to maintain accuracy and efficiency of quotes and turn-around times.
Special Warfare Mission Support, Material Manager
United States Air Force
09.2018 - 08.2022
- Supervised more than $[Amount] in high-value equipment, maintaining zero loss record over [Number] [Timeframe].
- Led Tactical Joint exercise and trainings for XXXX Command. Expedited movement of 41 tons equipment for 3 missions
- Oversaw and trained XXX/XXX small arms equipment, issued XXX anti-armor and indirect fire weapons for XXX personnel.
- Oversaw XXXX weapon distribution by scheduling and performing organizational and preventive maintenance.
- Managed XXX valued at $XXX surveillance radar, communication systems and identification equipment.
Nuclear Certified & Nuclear Warfare Prog Manager
United States Air Force
03.2016 - 09.2018
- NCE Program Manager acted as the single point of contact for the command program and established policies and procedures for the management of Nuclear Equipment used by nuclear and non-nuclear tasked operational units.
- Directed commanders of wings, groups, squadrons, or geographically separated units that operate, maintain, acquire, sustain, or modify Nuclear Equipment.
- Appointed NCE monitors at appropriate levels within the unit to manage the unit NCE management program.
- Require 100% of a unit’s assigned NCE be annually surveyed to validate, document and ensure readability of identification informatio/
- Inspect NCE returned from deployed locations or depot maintenance to determine serviceability and ensure any unauthorized modifications have been corrected or approved prior to utilization in nuclear operations.
438th Stock Control Supervisor
United States Air Force
04.2014 - 03.2018
- Boasted more than 600 total force personnel margining .centralized enterprise supply support to the war fighters, as well as becoming more organizationally parallel to the Air Force's unit structure
- Supervised processes demand and supply planning with several organizations to include the Defense Logistics Agency, Air Logistics Centers and original equipment managers.
- Oversaw mission changes and other events such as stockage levels or changes in supply levels that make demand patterns hard to predict.
- Provide global logistic support to the warfighters both at home stations and in deployed locations. Analyzing information, shortages, and discrepancies to keep records current and accurate.
- Manages 987K stock levels worth $6.4B across 268 supply accounts.
- Served as the single point of contact to retail Supply Chain satisfying requirements by procuring, locating and tracking assets cradle to grave.
Weapon System Analyst
United States Air Force
10.2011 - 11.2013
- Collaborated with upper management to drive strategy and implement new processes.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Developed diagrams to describe and lay out logical operational steps.
Aircraft Mission Capable Supervisor
United States Air Force
06.2007 - 07.2010
- Maintained responsibility for customer issues and provided end-to-end resolution using available resources.
- Coordinated with customers and installers to schedule and execute install projects.
- Researched vendor options and negotiated reasonable rates and delivery schedules with vendors.
Decentralized Material Support Team
United States Air Force
05.2006 - 05.2007
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Applied Science - BUS ADM/MGT LOGISTICS MGT
Community College of The Air Force
Montgomery, AL05.2019
High School Diploma -
Denbigh High School
Newport News, VA06.2002
Bachelor of Science - APPLIED BEHAVIORAL SCIENCE
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
San Diego, CA03.2020
Skills
Operational and Logistics Management
- Staff supervision/management
- Policy and procedure adherence
- Data analysis
- Continuous Improvement
- Production planning
Distribution and Warehousing
- Shipping and receiving
- Warehouse Logistics
- Order picking and processing
- Shipment coordination
- Materials management
Timeline
Customer Support Manager
United States Air Force
08.2022 - Current
Special Warfare Mission Support, Material Manager
United States Air Force
09.2018 - 08.2022
Nuclear Certified & Nuclear Warfare Prog Manager
United States Air Force
03.2016 - 09.2018
438th Stock Control Supervisor
United States Air Force
04.2014 - 03.2018
Weapon System Analyst
United States Air Force
10.2011 - 11.2013
Aircraft Mission Capable Supervisor
United States Air Force
06.2007 - 07.2010
Decentralized Material Support Team
United States Air Force
05.2006 - 05.2007
Associate of Applied Science - BUS ADM/MGT LOGISTICS MGT
Community College of The Air Force
High School Diploma -
Denbigh High School
Bachelor of Science - APPLIED BEHAVIORAL SCIENCE
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
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