Shannon Long
Change Management Consultant
Cincinnati,OH
Summary
Structured Lead Consultant with excellent troubleshooting, issue resolution and risk management skills. Dependable and driven with record seeing complex projects through to completion.
Overview
23
23
years of professional experience
Work History
Senior Consultant
Change Guides LLC
01.2020 - Current
- Consult with organizations worldwide strategically plan, prepare, organize, execute, and monitor all phases of change.
Strategic Advisor
GLG Consulting
01.2019 - Current
- Consult with GLG clients over the phone or in person, through small group meetings or longer-term board or special advisory
- GLG connects subject matter experts with clients to gain insight on business strategies and decisions.
Consultant
Serenity Consulting
01.2007 - 01.2019
- Developed and implement transformational change management strategies, methodologies, organization development, managing and optimizing the client journey, creating internal change, sustaining business growth and profitability, analyzing customer and internal data, improving internal processes, aligning and educating teams on customer success, forming up selling and cross selling strategies and maintaining
- Plan, develop, deliver and track change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management and change reinforcement
- Explore opportunities for organizational change management, developing and executing associated plans and programs to address process improvement, productivity gains, motivational issues, and performance improvement
- Assist small businesses, fortune 500 companies, non-profit organizations, and government entities to drive training, enhance transitioning, engage and retain stakeholders, and improve achievement of goals.
Senior Advisor-Change Management
Sempra Energy
01.2011 - 01.2015
- Oversaw 3rd party contractors in low income program, managed and optimized the customer journey, educated teams on customer success, formed up selling and cross selling strategies, maintained insights, dispute resolution, and change and performance management, while managing contractual documentation, developing actionable deliverables for creating internal change, sustaining business growth and profitability, analyzing customer and internal data, improving internal processes and aligning education and training teams on customer success
- Managed initiatives across internal and external business stakeholders, developing and executing winnable strategies to drive sales, enhance transitioning, and improve achievement of company goals.
Director, Outreach and Training
Abraham Low Self-Help Systems (Recovery International)
01.2006 - 01.2011
- Built sustainable strategic relationships with management and staff across the organization, as well as clients and industry professionals nationwide and overseas to drive successes in meeting business growth objectives
- Developed, evaluated, and executed performance and outreach strategies the operationalized tactical organizational plans and policies for national and international organizations
- Served as the company spokesperson in the community, and private sectors through traditional and online media, public speaking engagements, committee and board appointments, international conferences, and trade show presentations
- Managed, trained and supported teams internationally to meet corporate directives on program implementation and compliance
- Planed, developed, delivered and tracked change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management and change reinforcement to different parts of the organization nationally
- Part of team that developed content for the Power to Change Adolescent Program and facilitated and then managed the program internationally.
Senior Psychosocial Rehabilitation Specialist/Therapist
Bryn Mawr Care Psychiatric Rehabilitative Service
01.2007 - 01.2008
Behavior Management Specialist
Arizona Children’s Association
01.2004 - 01.2006
Legal Aid
Law Offices, Michael C. Goode
01.2002 - 01.2004
Community Advisor
Americorps, Project YES! (Youth, Service, Education)
01.2001 - 01.2002
Skills
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Education Credentials
- ILLINOIS SCHOOL OF PROFESSIONAL PSYCHOLOGY (ARGOSY UNIVERSITY), M.A. in Professional Counseling Clinical Psychology
- UNIVERSITY OF ILLINOIS AT CHICAGO, B.A. in Organizational Communications
Qualifications Summary
Self-assured, dynamic, and results-driven professional with 20 years providing high-performance Change and Transition Management for organizations in both the private and public sectors. Extensive experience in strategy, understanding, planning, implementing and communicating organizational change, sustaining business growth and profitability, analyzing customer and internal data, improving internal processes, aligning and educating teams, forming up selling and cross selling strategies, maintaining insights form customer success platform and building successful teams. Detail-oriented, with critical thinking to resolve work issues even under stress. Highly-organized in thought processes with multitasking and prioritization skills that optimize limited resources to achieve outstanding results. Decisive leadership, strong leadership aand exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Project List
Project List 2022/2023
- 2023 Workday Implementation: Payroll with ADP processing for US & CA. Move to from Globalview to Workday with ADP processing for US & CA. Integrations will be necessary for the new processes for each country that is moving to a new service level.
- 2023 Advanced Compensation: As part of Workday implementation client purchased and has been paying for the Compensation module that supports Advanced Compensation and Merit functionality. However, the configuration of the module has not been completed. This project was to setup the Merit process of the advanced compensation module.
- 2023 Analytics & Insights Packaging Use Case: The AEMEA region is receiving an increased number of ESG related reporting requests from a variety of sources both internal and external. The current AEMEA system landscape is not sufficient to accommodate the increased uniqueness to each request. Establish an AEMEA ESG Dashboard with KPI reporting for identified use cases of Packaging and Formulation. Implement Mass Ingestion technical capabilities (Informatica CMI). Implement Data Modeling Tool Erwin.
- 2023/2024 EDI Release: Total replacement of all current EDI tools with a single, modern tool. Establish best practice managed services model. Address deep backlog of new business partner transactions (some of which are impact top line sales directly). To-Be Processes: Continue to use EDI for B2B transactions with trading partners: customers (all sectors), 3PLs (all sectors), and carriers (mass)
- 2023 M365 Migration: Migrate the WSI Microsoft 365 environment to client Microsoft 365 tenant.
- 2022 Unily Project: Implement Unily communication platform using AD for single sign on. Update Workday to Okta to AD integrations may to include additional data fields for the purposes of Unily.
- 2022 Cookie Project: Update GDPR/CCPA regulatory requirements across all client owned/managed websites. Overall banner and script application verification (excluding corporate sites).
- 2022 Expense Reinvention: Simplify the HCP expense process while improving the candidate experience. Simplify overall process and reduce handoffs Deliver a process and technology solution that can be incorporated into OD. Increase HCP satisfaction with regards to expense policy and management
- 2022 Safety Culture Assessment: Consultant will work with a cross functional team of internal and external knowledge experts to assess change management needs and make recommendations for clients Safety Initiative Plan.
Timeline
Senior Consultant
Change Guides LLC
01.2020 - Current
Strategic Advisor
GLG Consulting
01.2019 - Current
Senior Advisor-Change Management
Sempra Energy
01.2011 - 01.2015
Consultant
Serenity Consulting
01.2007 - 01.2019
Senior Psychosocial Rehabilitation Specialist/Therapist
Bryn Mawr Care Psychiatric Rehabilitative Service
01.2007 - 01.2008
Director, Outreach and Training
Abraham Low Self-Help Systems (Recovery International)
01.2006 - 01.2011
Behavior Management Specialist
Arizona Children’s Association
01.2004 - 01.2006
Legal Aid
Law Offices, Michael C. Goode
01.2002 - 01.2004
Community Advisor
Americorps, Project YES! (Youth, Service, Education)
01.2001 - 01.2002
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