Shannon Frock
Middle River,Maryland
Summary
Accomplished Lead Medical Assistant at Dr. Teresa Hoffman and Associates, showcasing expertise in patient-focused care. Demonstrated leadership in clinical settings, enhancing patient satisfaction and streamlining operations. Proficient in HIPAA compliance and EMR/EHR, with a proven track record of compassionate service and clinical excellence.
Overview
22
22
years of professional experience
Work History
Lead Medical Assistant
Dr. Teresa Hoffman and Associates
04.2008 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Served as Scribe for provider producing and finishing SOAP notes.
- Collaborated with providers, medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Waitress
Bennigan's Restaurant
06.2005 - 11.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Bus Aide
Jubb's Bus Service
08.2004 - 05.2005
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Liaised with bus driver to conduct emergency evacuation drills.
- Lifted and moved students to optimize comfort.
- Built and maintained positive relationships with teachers, students and parents.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
Cashier
CVS Pharmacy
02.2002 - 06.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Science
University of Maryland - Baltimore County
Baltimore, MD05.2024
Associate of Arts - General Studies
The Community College of Baltimore County
Essex, MD12.2020
No Degree - Medical Assistant
Medix Vocational School
Towson, MD12.2007
High School Diploma -
Perry Hall High School
Baltimore, MD05.2004
Skills
- HIPAA Compliance
- Clinical Leadership
- Insurance Verification and Billing
- Scheduling and Appointment Management
- Vital signs monitoring
- Patient education and counseling
- Staff Oversight
- Phlebotomy expertise
- Critical thinking abilities
- Professionalism and Ethics
- Conflict resolution techniques
- Inventory and supply management
- EMR / EHR
- Medical terminology knowledge
- Procedure Assistance
- Compassionate
- Maintaining confidentiality
- Patient Assessments
- Immunization Administration
- Laboratory maintenance
- Sterile technique
- Patient-focused care
- Patient Flow Management
- Lab Equipment Operation
- Lab equipment calibration
- Reliable team player
- Specimens collection and processing
- Clinical Documentation
- Phlebotomy
- OB/GYN procedures
- Serve as scribe completion of SOAP notes
Timeline
Lead Medical Assistant
Dr. Teresa Hoffman and Associates
04.2008 - Current
Waitress
Bennigan's Restaurant
06.2005 - 11.2007
Bus Aide
Jubb's Bus Service
08.2004 - 05.2005
Cashier
CVS Pharmacy
02.2002 - 06.2003
Bachelor of Science - Science
University of Maryland - Baltimore County
Associate of Arts - General Studies
The Community College of Baltimore County
No Degree - Medical Assistant
Medix Vocational School
High School Diploma -
Perry Hall High School
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