Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Shannon Froehlich

Jackson,NJ

Summary

Ambitious Catering Manager with 6+ years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.

Overview

19
19
years of professional experience

Work History

Catering Manager

Local Smoke BBQ
06.2016 - Current
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.
  • Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.

Front of House Manager

Local Smoke BBQ
01.2013 - Current
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Interviewed future employees.
  • Hired and trained Front of house employees.
  • Trained Front of House employees on all positions; registers, bagging, expo, customer service.

Food Expeditor

Local Smoke BBQ
01.2013 - Current
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
  • Improved order accuracy with thorough review of each dish before serving to customers.
  • Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.

Customer Service Cashier

Local Smoke BBQ
01.2013 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Shift Leader Manager

Five Guys
09.2010 - 12.2012
  • Improved team efficiency by streamlining shift scheduling and task delegation.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
  • Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.

Waitress

Maria's Italian Cuisine
04.2005 - 09.2009
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Teacher's Assistant

Point Beach Prep Preschool
06.2006 - 08.2008
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Seasonal Employment- Worked during Summer Break while still in High School.

Education

Associate of Arts - Liberal Arts And General Studies

Ocean County College
Toms River, NJ

High School Diploma -

Wall High School
Wall Township
06.2009

Skills

  • Staff Supervision
  • Menu Development
  • Event Planning Proficiency
  • ServSafe Manager Certified
  • Created weekly excel spreadsheets for multiple locations for staff to follow catering orders proficiently

Professional References

Kyle Sawicki- 908-461-1903

Zoe Sorrentino-908-770-8121

Justin Harries- 732-300-4339

Timeline

Catering Manager

Local Smoke BBQ
06.2016 - Current

Front of House Manager

Local Smoke BBQ
01.2013 - Current

Food Expeditor

Local Smoke BBQ
01.2013 - Current

Customer Service Cashier

Local Smoke BBQ
01.2013 - Current

Shift Leader Manager

Five Guys
09.2010 - 12.2012

Teacher's Assistant

Point Beach Prep Preschool
06.2006 - 08.2008

Waitress

Maria's Italian Cuisine
04.2005 - 09.2009

Associate of Arts - Liberal Arts And General Studies

Ocean County College

High School Diploma -

Wall High School

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Shannon Froehlich