Shannon Frost
Jordan
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to manage high-volume dining while fostering guest engagement and team collaboration. Adept in cash handling and point of sale operations, consistently enhancing customer satisfaction through personalized service and attention to detail.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
18
18
years of professional experience
Work History
Server
Olive Garden
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender/Server
Seneca Riverside Grill
09.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Owner
Frost's Cleaning Solutions
01.2007 - 02.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Associate of Science - Business Administration
Cayuga Community College
Auburn, NY05-2007
Skills
- Strong work ethic
- Calm demeanor
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- High volume dining
- Team collaboration
- Point of sale operation
- Task prioritization
- Server training
- Positive and professional
Timeline
Server
Olive Garden
09.2024 - Current
Bartender/Server
Seneca Riverside Grill
09.2022 - 07.2024
Owner
Frost's Cleaning Solutions
01.2007 - 02.2024
Associate of Science - Business Administration
Cayuga Community College
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